Hunter Financial Group After 40 years of loans, this is the worst experience I ever had with a loan. Bait and switch and untruthful Phoenix , Arizona

1.  Rate Locks-  we honor all rate lock agreements period.   In an effort to ensure the highest customer service with regards to interest rates and lock in periods, we have utilized this customer signed and HFG Management counter signed document for years.  

I want to fair and reasonable but none of the facts I stated were inaccurate. I am not saying that every transaction at Hunter Financial is bad,  but the loan transaction I had certainly was the worst in 40 years of doing loans....no question about it. If you really want to improve customer service go look at my file and ask the tough questions. Then prove to me I am wrong. I  would gladly change my comments, as long as it reflected the truth.

I think if you get the truth you will find out it was one screwed up mess from the beginning. I even left out a lot of the conversations with the loan rep and how he kept screwing up the loan....last minute requests, changing the rate, rate locked in, no it is not, yes it is....don't worry. How did my loan go from a 4.875 APR to over 5.1APR????  I did everything that was asked of me in a timely manner....so how did that happen?  Any "delays" were on the Hunter Financial reps end...not mine.

Go ask the tough questions and trust but verify what you get. Then you will have really taken a step to improve the customer service......and maybe make your business better. I wish you the best of luck, I really do......because until it is fixed I am done doing business with Hunter Financial.

first of all, you didnt have to sign the docs at closing, you could have just walked away and asked them to redo the paperwork with the rate that you wanted and that which was available, secondly once the rate is locked it can go 30, 45, maybe even 60 days but if you dont get all the due diligence in before the lock expires then you have to go with what is available...did you pay a rate lock fee? if you didnt then you dont have anything to be mad about or write a report about someone, maybe you wanted 4.875 and you received 5.1 rate and you are complaining, you are probably the same guy that yells at the little cashier at mcdonalds because she didnt get your order right and you are probably never satisfied with anything, I experienced an awesome mortgage transaction with Hunter Financial and have no complaints and neither should  you, you should have voiced your complaint to your mortgage rep but yet you want to try to ruin someone else's rep, and by the way they have a A+ rating with the BBB......

Well it is interesting to see your comments.....especially when you dont have  the facts right......and if you ever see me at McDonalds you will note that I even give them back the money when they give me too much change. That is a pretty immature assumption.

On the more serious side, we are both explaining our experiences and hopefully you did have a good experience. My goal was to state the truth and let the facts speak for themselves. What do I have to gain? .....nothing......I have already done another refinance and it went through without ANY problems at all.....imagine.

No I didnt pay any "lock fees" and in fact got money back on the transaction....zero cost loan. Not one issue, one delay, one lie, one mis communication....Now if I havent had a problem in 40 years before this loan and now with a brand new loan, why would I have so many problem with this loan unless someone didnt do their job right?

You obviously didnt read the e mail very closely and you obviously missed the point. You make a lot of assumptions without knowing the facts. All I have to say is that MINE was a BAD experience and with excellent credit and being as they said a "Golden client" the experiences I had should not have happened. Please also note that I did not condem then entire company, just my experience, with my agent. The facts are what they are.......sorry, I do wish it was a different experience but it is what it is and I wont do business with them again. Oh, by the way guy doesnt work there anymore. Enough said.

 

I wanted to add that I had a very similar experience as the original poster.  I too rate my experience with HFG as the worst experience I have ever had with a mortgage lender.  I showed up to my closing and learned that I would be paying $125 more per month than the amount I was told the day before by a HFG representative.  All in all, I ended up paying about $250 more per month than the good faith estimate noted and that was after I had my rate locked in.  Also, calls were rarely returned and there were a number of delays.  If I wasn't dealing with a time crunch, I would have ditched this company.  It definitely seemed like a bait and switch.  New borrowers should be cautious when choosing to work with this company.

John,

I understand you were unhappy with your mortgage experience but I feel you went overboard by tarnishing the reputation of this company by publishing your response to the media without proof of wrongdoing. 

You stated in your complaint that you were only unhappy with the loan originator, not management nor the company. In this instance you should have looked at your loan documents and if you were legally violated or you feel unethical behavior was implied, proceed to file a complaint to consumer lending on the loan originators license.

The APR of a loan and the interest rate are different. It is common for a 4.875% interest rate to have a higher Annual Percentage Rate, the majority of residential mortgages fall under this category. Federal TILA funding regulations prohibit the increase of the APR to over .125% of the most recent disclosure (GFE) to the figures on your HUD which supports that Hunter Financial Group's disclosures were within compliance, perhaps you did not closely review your loan documents.

Lending in 2010 is much different than it was 40 years ago. I apologize if you had a bad experience and understand that you do not wish to do business with this loan officer, or even Hunter Financial Group in the future, however in the future I recommend you review your loan paperwork much closer detail. Hunter Financial invested thousands into loan processing expense and labor hours to bring your loan to the funding stage (without compensation) and should you find yourself truly unhappy with your final product it would have been more responsible to decline the loan than file a complaint about the company as a whole.

I appreciate the comments made by a representative of HFG above. You might have the greatest business in town or the best restaurant and you will always get someone that just doesnt like it. Also I understand you dont want to be unfairly tarnished. 

However, as a consumer, what avenue to I have to express what I feel were unprofessional or unethical tactics....or a complete lie? These vehicles such as the RipOffReport give an individual an opportunity to look at ALL reviews and then make an choice. They are no longer just at the mercy of a corporation. I am sure you can understand the value in that and the need to do businesss correctly. If most of the reviews are good, a consumer can feel confident they have made a good choice. I appreciate you wanting me to go to the agencies you mentioned....but frankly, I just wanted a decent loan and was just glad to be done with my loan rep.  

In my case, I was going to be gone for several weeks and the rates were starting to climb and the agent lied to me.....out and out lied....about the rate being locked in. I even got his supervisor on the line and he lied to him too. No, there was no misunderstanding....if you look at the notes above he clearly stated the loan was locked and "not to worry". There were no "lock" paperwork offered to be signed. I just took him at his word. Has anyone taken the time to look at the file, see the notes, instead of saying what I should have done?  

So it is what it is....I was not happy with the service....my experience, my opinion. Secondly, no one offered to go back and FIX the problems and lastly the loan officer shortly after this was no longer working at HFG.  I do appreciate your concern, but defending the actions of your employee, who no longer works there, telling me what I should have done, doesnt change the facts as they occurred. As I said, I do feel like HFG had a inferior employee and I am hopeful that this is not representative of the company as a whole.