I am a former employee of LLS and I know this rep that is being targeted in this authors post.
REMOVE this reps name NOW.
Litton may not give consistant information and it's departments may not always be on the same page, but targeting specific reps is damaging to their reputations.
Calls and other correspondences come in RANDOMLY and are assiged to reps. They do not know customers personally to target them or "ruin" anything for them.
The author of this post needs to get her facts straight and target the appropriate parties when ranting and raving online about this matter.
The representatives only do and say what the company trains and instructs them to. They are paid to follow strict guidelines weather they agree with them or not. It is not ANY reps fault that this person is in the situation she is in. If the author is going to rant, rave and attack, make sure they are attacking the right people.
FURTHERMORE, at the time of this posting, that rep did not even work for the company anymore. So she was making a FALSE claim about a former employee. WRONG all the way around.
If the author reads this, you need to update your post and remove the rep's name NOW. You are WRONG. YOU are the one damaging someone's name and reputation. And you need to go back to the better business bureau and correct your mistake because you FALSELY reported this rep to the BBB also.
Correct the post and do not single out people who are simply following procedures that they have no control over. Go after the right people and maybe you can get your situation fixed properly.