Midland Mortgage Co Will Not return Insurance Check Oklahoma City Oklahoma

Midland Mortgage Co has had my insurance check for over 20 days! It was sent overnight on Dec 16. It is now Jan 15 and I still do not have my check back! I live in a modest 3 BR home with only one bathroom. My bathroom and kitchen had to be gutted to the rafters. I was able to scrap together enough money to get the bathroom half finished but can not even start to rebuild my kitchen. I was fortunate and had Additional Living Expense insurance.

However, after being out of my home for over a month , plenty of time to do the repairs, my insurance company is refusing to pay for the condo I was in. So I am no living with my 12 year old son and my disabled mother in a home with no working kitchen and a bathroom that is not finished.

I have been told everything from the check will go out tomorrow, which it never does, to we have no way of knowing when you will receive the check. I was told by the supervisor Janice that I needed to calm do and understand that even though I was told I would have the check back in 4-7 business days that it would be more like 7-15, and that was on the 18th business day!

I have called every day, multiple times a day. And I am getting nowhere! I sit on hold for anywhere from 2-4 hours a day. I was passed on to a number of different supervisors, Janice, Wanna, Michelle, Tammy, NO ONE CALLS ME BACK! I called Michelle yesterday over 15 times, in one day and NEVER got a call back.

It has been over 4 days since I talked to a humane and not voice mail! I don't know what to do! I am at the mercy of this cold-blooded, dishonest, lying, unprofessional company! I would hate to work for Midland Mortgage, for fear of burning in Hell!

2stressed
st.pete, Florida
U.S.A.