Rip-off Report Investigation:Editor’s UPDATE: Positive Rating and Recognition has been given to
mortgage-companies/mortgage-investors-c/mortgage-investors-corporation-ddd29.htm for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of Mortgage Investors Corporation / Amerigroup Mortgage Corporation uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that MIC will always work towards finding a mutually satisfactory resolution to any complaints or concerns. MIC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services MIC offers and the support for those services.
One top executive in the mortgage lending business stated to Rip-off Report, that MIC’s chairman’s personal philosophy is that service members and veterans are a different class of citizens who deserve the best this nation and his company have to offer in return for their sacrifices to this country. MIC must listen to our clients and respond properly. This is the best way to ensure MIC will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that the Chairman’s personal business philosophy is based on the premise that “MIC strives to add value in its services. We understand that a successful business model is based on value-added services, and client care”. MIC’s mission statement says it all; "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Rip Off Report learned in the course of its investigation: MIC’s business was established in 1938 to provide borrowers with home loans and realize their dreams of homeownership. MIC has provided hundreds of thousands of service members and veterans with a new home loan that saved every borrower thousands of dollars over the lives of their loans, lowering their monthly mortgage payments and improving their financial positions. MIC’s unique business model has made it the leading Department of Veterans Affairs guaranteed refinance provider.
Rip-off Report has confirmed that MIC takes quality control very seriously. MIC has recently put a lot of effort into ramping up its Customer Service team and client relation processes including full time availability to borrowers to assist with any issues that develop. Rip-off Report was pleased to learn that MIC’s past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
MIC recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation MIC has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with MIC’s Chairman and President and many of its current associates, Rip-off Report is convinced that MIC has been and is committed to quality delivery of services resulting in total customer satisfaction.
Read more about Mortgage Investors Corporation’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED=====================
Mortgage Investors Corporation This company will give away your information and you will be called by many different banks stating that you put in a loan....BEWARE!!! Bremerton, Washington
I was originally contacted by this company during my husband's deployment. While we are both active duty, he used his VA loan to buy our current home. We had to transfer, so we thought it would be helpful to get a refinancing loan. Once he got back from out to sea (several calls later) we decided to set up a time to meet. We sat through a presentation that was at least one hour long. Adter a while, I told the rep that I simply wanted the bottom line. One thing that I did not like was the way that I felt talked down to, as if they were helping ME so much. I did not like the whole flip chart presentation, feeling like it was too much like the door-to-door vacuum cleaner salesmen. The punch line was when he told us that we would have to put down over $2000 that night. Since we were not willing to put down that much money, he called his boss who then "lowered" the down payment to $100. According to the "rep", they NEVER do this. WE still were not convinced and the rep told us that HE was going to pay for it, which we knew was a lie. Once the appointment was over, we went to bed. THE NEXT DAY we began to be inundated with calls from other mortgage companies stating that they "received our loan application" which we did not give them. I believe that the multiple inquiries are damaging to our credit. Additionally, we did not authorize them to give out our information and even signed a privacy notice. We both find it strange that it was only AFTER doing business with MIC that we began to get the calls. We have filed a complaint through the BBB. We have also contacted Navy Legal regarding this company as we do not want other veterans falling into this trap. They do NOT have your best interests at heart. BEWARE!!!
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
