Ocwen Fianancial must want my property because they certainly don't want to work on a loan modication with me Orlando, Florida

Hi there, thought I'd share my latest round of Ocwen mis-adventures. Since my first post in October 2009, I have faxed and/or emailed two more loan modificaiton packages in to Ocwen.

On January 12 of 2010 I faxed a 42 page document to Ocwen at the cost of a little over $55, because I don't have a fax machine at my house I had to go to a copy place. I called in a couple of days later to check if they'd received all my information and I was told that yes, they had all of my paperwork, but I needed to wait for 30 days to find out whether or not my loan mod was approved. So, I waited a little longer than 30 days. Last week, on February 25, I decided to call Ocwen back and check on the status of my loan mod and I was told by the first woman I spoke to that yes, my loan mod was approved and she was going to transfer me back to the home retention department. I thought to myself, "What a relief. I can finally start working on getting my financial affairs back in order." So I'm holding on the phone, only to discover that she didn't transfer me, but disconnected me instead. So, I call back.

This time, the gentleman I spoke to tells me that he doesn't see that I have submitted any paperwork at all. So I uncharacteristically 'went off' and I demanded to speak to his supervisor. After about ten minutes, another gentleman gets on the phone and I proceed to chew on his ear about my frustrations; he then transfers me to the Freddie Mac desk within Ocwen. I talk to yet another gentleman, who tells me to google "Form 1126" and download it, fill it out and send in the paperwork it asks for along with two check stubs, and he gives me a direct fax number to send it to, and tells me that I could call back, ask for their extension and have an answer in 48 hours. So, I had my husband fax this 16-page document to that number. I call them back yesterday (March 4) and after 25 minutes on the phone with one of Ocwen's collectors, he finally transfers me back to the Freddie Mac extension that I originally asked him to do 24 minutes prior.

A woman answers the phone and I tell her why I'm calling. She then proceeds to tell me that there's no way she can give me an answer in 48 hours, because these reviews take time and self-righteously points out that I am not the only one requesting a loan modification. So after telling her that I've been working on a loan mod with Ocwen since August of 2009, she decides to look at my submission and tells me that since I'm working for a temp agency, that they don't consider it steady income and I probably won't qualify, but she can't tell me for certain. My husband was fortunate enough to finally find full-time, permanent work, which he started working this week. So my mod is on hold until I can either get an offer letter from my husband's company, or wait another three weeks until he acquires two weeks worth of paystubs.

There has to be some legal recourse here. They have dragged this out for seven months now; in the meantime, the few limited financial resources I had are all but drained. I am still very interested in becoming part of a class action lawsuit against Ocwen in Colorado, if there happens to be one.

I too have been trying to get a loan mod from Ocwen, I applied first in May 2009 right after it was announced you could try under the "Obama loan mod plan".  I did not hear anything back for a couple months, they did not even send me a courtsey email to tell me they got my package.  Then, in August 2009 I started getting unsigned letters from Ocwen stating they were missing some of my info and to send it again---as the letters were UNSIGNED, I did not, as they had all the info in one package.  Finally, about October, I sent a complaint via emails to my two US Senators, my US Rep, and Prez Obama on how Ocwen was dragging this out, and were very unprofessional to send unsigned letters asking me for private info!

Then, about November 1st, I got a phone call from some woman in India with a thick accent (yep folks Ocwen sends ALL your private info to INDIA!!) telling me that my loan mod was complete, that it was OK and all she needed was for me to fill out the financials page and send it back to her, and then my loan mod would be filed within 48 to 72 hours time.  I asked her to send me the financials page via snail mail as my computer at the time would not open PFD files and being on dial up internet, their website doesn't load very well for me, she agreed to do that.  Of course I was over the moon happy as I need major surgery and KNEW in advance I was going to be in some serious trouble paying bills as the first $4000 of my surgery is on me, and I am already on disability income.    Well, I waited and waited and waited, NO financials page came, then at the end of November, I got an email with an attachment stating I did not qualify for the Obama loan mod because I was in no danger of being foreclosed on!  I had missed one payment by then.

So I was mad and then sent a complaint to their ombudsman and did get a reply that I should apply again, this time for a regular loan modification.  This was late December I believe, maybe January. I had missed 2 payments by then anyway as I had had a water pipe freeze and with the added high water bill and hiring someone to fix the pipe, I was down $300 and I don't have that money to spare in my budget, my budges is all spoken for, every dime.

Then in Feb 2010 (remember, I started this in May 2009) I got an email stating they would send me more paperwork to fill out and submit for my 'regular loan mod", I got it, filled it out, went to an internet cafe to submit my scanned copies via email as I can't afford faxing either and did not want to wait for snail mail as I was in dire straits by missing 2 payments by now.  I DID ask for them to send me an email back as a reply they had received my info as it is very personal what you have to send, of course, that was too much to ask, I got NO reply!

Then, in March, I got a letter back from them telling me I did NOT qualify for an Obama loan mod and to re-apply for a regular loan mod!!!  By this time I was MAD and went off on the ombudsman telling them I HAD applied for a regular loan mod and my financials had not changed in 2 weeks time etc etc etc.  So, about a week later I got an email back telling me they had modified my loan and were sending it out for me to agree to.  I did get it in the mail on March 16th, 2010 and there was basically NO MODIFICATION!  They upped my payment and gave me all sorts of things to agree to like making my "heirs" responsible for my loan, or that is how I read the modification.  TOTALLY unacceptable!!

Now, if you google Ronald Faris (Prez of Ocwen) you will find a report he made on Feb 25-2010 to a house committee on the ongoing foreclosure crisis, chaired by Rep Kucinich.  In this report he tells this committee how Ocwen bends over backwards to work with their people in trouble, doing loan mods right and left, and also following the Obama guidelines of getting their mortgage, including tax and insurance, costs at or below 31% of the borrowers income!  THAT IS A LIE---mine is now 41% of my income and I have a small second on the house too!  So, currently 50% of my income goes to this house. 

I called them and got some gal in India who stated flat out they believed I could afford to pay more of my income to them, I had better budget better, ie apparently they live without electricity over there so don't care of you get yours turned off here to pay the mortgage payment!  And, if I did have my surgery, to re-apply for a loan mod at that time!  She could have cared less and I think that is why they fired all the USA people and sent the work to India to be processed, they don't care and can't identify.

Oh yes, the same day in the mail I got another "Obama loan mod" rejection from them telling me I did not qualify for an Obama loan mod!  I was told my my local bank,who I can't get a loan from due to bad credit from my being on disability at this time, that Ocwen was just jerking me around, and they have such a bad rep in the banking community, he can't understand why they have not been shut down by now!

I would suggest strongly that ANYONE having trouble with a loan mod from Ocwen email/call Rep Kucinich's office and file a complaint--NOW!!!  He needs to know how the CUSTOMER is being treated because Mr Faris is telling him the Disneyland story!  Now maybe Mr Faris THINKS his people are doing what he tells the sub-committee, but they aren't and everyone needs to know this!  Or he is lying and that is a federal offense and he needs to be punished for it!  It only takes a few minutes to do a word doc with your complaint, and copy/paste email it to your US Senators, Reps, Rep Kucinich and President Obama!  Send it to your Attorney Generals office too and to your states Department of Financial Institutions.  And, do it again next week, and the week after and the week after that until you hear back from someone!  To reach Mr Kucinich sometimes you have to play with the form and say in the form area you live in Ohio as it is for his constituents but I came clean at the bottom of the email with my true address---frankly if they chair sub-committees on huge problems like this, they NEED to hear from everyone all across the country, not just their constituents as my Rep is not on that committee!  Oh yea, I would also cc Ocwen, attention Mr Faris at the same time, maybe snail mail him, each and every time!!  And, the Ocwen ombudsman!