• Report: #417996

Complaint Review: Ocwen

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  • Submitted: Thursday, January 29, 2009
  • Posted: Thursday, January 29, 2009
  • Reported By:Forest City Pennsylvania
Ocwen
12650 Ingenuity Drive Orlando Florida Orlando Florida U.S.A.

Ocwen sold my mortgage two days before my stip dead line was up Orlando Orlando Florida


1Author 0Consumer 0Employee/Owner

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I had a mortgage with Ocwen Mortgage Company, which I started to fall behind a few payments due to the amount of each monthly payment being so high. I contacted Ocwen, and was offered a new stipulation agreement. The woman reviewed all my financial statements and then contacted me to review the terms. She offered me a reduced loan amount actually back to the original amount of the loan; also lower monthly payments and a lower interest rate. So, a next day I receive an e-mail with the approved stupulation agreement. Well needless to say the agreement that I received in e-mail was not even close to the terms that I was offered. I contacted Ocwen trying to get in touch with the woman, which I had previously spoke with. Ocwen's representitives gave me a run-around I spoke with 10 different people that day and explained to each the situation; I was told no one but the person who offered the agreement could assist me and I was told that she just happened to be on vacation. Luckily, I had her e-mail address due to the previous agreement that was sent to me. I e-mailed her explaining everything that I have been going through to try and resolve this matter and to reach her, because everyone else I spoke with stated that "they could not help me". The woman responded to me that day curious as to why no one at Ocwen would assist me she seemed a little upset with it and offered an apology. The woman then sent me a revised agreement that was exactly to the terms we had discussed . I reviewed the information throughly and everything on that agreement was ligitimate. I verbally accepted and was told that I had 10-15 days to respond completely by sending the first payment of the new agreement. 3 days before the dead line date I called to wire a payment and Ocwens automated sevice would no longer accept my social security number or my account number. So I waited over 45mins on the customer service line to talk to someone and when I finally got thru to someone I was told that I no longer have a mortgage with Ocwen and the house is being foreclosed and I would need to contact a realestate agent to find out any more information about my house.

Mark
Forest City, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 1/29/2009 9:22:44 PM and is a permanent record located here: http://www.ripoffreport.com/mortgage-companies/ocwen/ocwen-sold-my-mortgage-two-day-b99mc.htm.

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