Reliance First Capital RK Wilson Reliance First Capital- great at selling, terrible at follow through Blue Bell, Pennsylvania

Spoke with VP of Marketing last evening. Assured me that things were on the up and up and that reasons for slow follow through were on the end of a 3rd party. Mr. Wilson is doing his job correctly, just not always with the fun, jovial attitude of all the co-workers.
Apparently all monies paid for appraisal go direct to appraisal company and none go to Reliance. Will have to take that up with Appraisal company.

Reliance sought to make things right after emails were sent and this report filed.
This is more than I can say for some other companies who would not take any corrective action.

Therefore I would say that Reliance is doing what they said they would and backing it up.

Chris,
 
Thank you for taking the time to speak with me the other day and for posting an update.  I am glad we were able to discuss your situation.
 
I would like to take this opportunity to post the following for other consumers who take the time to view this posting:
 

While I have refrained from posting a response to previous postings (as I let the customers themselves post an update), I believe it will behoove many homeowners if I highlight a recurring misconception.   Let me clarify that Reliance First Capital does not perform property appraisals nor does our company receive any part of any appraisal fee.  Appraisal fees are paid entirely to an unaffiliated third-party appraisal company.  Furthermore, Reliance First Capital has no control over the appraised value of a home.   Our company’s sole purpose is to provide loans that deliver a net tangible benefit to our customers.  If an application for a loan does not close for any reason, Reliance First Capital receives no financial benefit whatsoever. 
 
I understand the value of this website and the right for any consumer to post their complaint.  But I also believe that consumers may sometimes be a bit too quick these days to ‘jump to the web’ with their complaint before properly seeking out a resolution.  Posting negative comments on the web does not automatically equate to receiving a resolution, and may in some circumstances be counterproductive.   In addition, the negative comments posted in haste and frustration end up having an impact on many good, hardworking people.  In my discussions with consumers, some have regretted their posting and wish they could remove it….but once the posting is up, it can’t be removed.  So I ask that consumers pause and reflect before making a posting.
 
We strive to achieve complete customer satisfaction, and thus if one of our customers has any issues regarding their experience with our firm, I encourage them to reach out to one of our Branch Managers/Team Leaders whose contact information is always provided at the outset and continually provided through correspondence.  In addition, anyone can call our Toll-Free HQ number (866-735-9004…..which is listed on almost every page of our website) and speak with our Customer Relations department.  Providing superior customer service is of the utmost importance to everyone within our organization.  We are a direct-to-consumer mortgage banking firm and we never forget that our customers are our first focus.
 
In conclusion, please note that while our company has spoken with hundreds of thousands of homeowners and closed thousands of loans, there are only a few complaints against our firm posted on this site…..and all of them have been resolved or we attempted to resolve them.  As the owners of this website themselves say, “every company receives complaints, but how they handle those complaints separates good business from bad business."   In addition, please note that we have hundreds of actual customer testimonials which can be found on our website (http://www.reliancefirstcapital.com/testimonials.html), as well as results from our customer surveys.  I hope everyone keeps these facts and statistics in mind when judging our firm.
 
Sincerely,
 
Larry Karpen
Vice President, Marketing

Chris,
 
Thank you for taking the time to speak with me the other day and for posting an update.  I am glad we were able to discuss your situation.
 
I would like to take this opportunity to post the following for other consumers who take the time to view this posting:
 

While I have refrained from posting a response to previous postings (as I let the customers themselves post an update), I believe it will behoove many homeowners if I highlight a recurring misconception.   Let me clarify that Reliance First Capital does not perform property appraisals nor does our company receive any part of any appraisal fee.  Appraisal fees are paid entirely to an unaffiliated third-party appraisal company.  Furthermore, Reliance First Capital has no control over the appraised value of a home.   Our company’s sole purpose is to provide loans that deliver a net tangible benefit to our customers.  If an application for a loan does not close for any reason, Reliance First Capital receives no financial benefit whatsoever. 
 
I understand the value of this website and the right for any consumer to post their complaint.  But I also believe that consumers may sometimes be a bit too quick these days to ‘jump to the web’ with their complaint before properly seeking out a resolution.  Posting negative comments on the web does not automatically equate to receiving a resolution, and may in some circumstances be counterproductive.   In addition, the negative comments posted in haste and frustration end up having an impact on many good, hardworking people.  In my discussions with consumers, some have regretted their posting and wish they could remove it….but once the posting is up, it can’t be removed.  So I ask that consumers pause and reflect before making a posting.
 
We strive to achieve complete customer satisfaction, and thus if one of our customers has any issues regarding their experience with our firm, I encourage them to reach out to one of our Branch Managers/Team Leaders whose contact information is always provided at the outset and continually provided through correspondence.  In addition, anyone can call our Toll-Free HQ number (866-735-9004…..which is listed on almost every page of our website) and speak with our Customer Relations department.  Providing superior customer service is of the utmost importance to everyone within our organization.  We are a direct-to-consumer mortgage banking firm and we never forget that our customers are our first focus.
 
Please note that while our company has spoken with hundreds of thousands of homeowners and closed thousands of loans, there are only a few complaints against our firm posted on this site…..and all of them have been resolved or we attempted to resolve them.  As the owners of this website themselves say, “every company receives complaints, but how they handle those complaints separates good business from bad business."   In addition, we have hundreds of actual customer testimonials which can be found on our website (http://www.reliancefirstcapital.com/testimonials.html), as well as results from our customer surveys.  I hope everyone keeps these facts and statistics in mind when judging our firm.
 
Sincerely,
 
Larry Karpen
Vice President, Marketing