• Report: #449004

Complaint Review: Vanderbilt Mortgage

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  • Submitted: Tuesday, May 05, 2009
  • Last Posting: Sunday, May 17, 2009
  • Reported By:Salem Indiana
Vanderbilt Mortgage
500 Alcoa Trail Maryville Tennessee 37804 U.S.A.

Vanderbilt Mortgage Hasn't been so bad so far, but..... Maryville Tennessee


1Author 0Consumer 2Employee/Owner

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I also am starting to get behind with Vanderbilt Mortgage. So far, they have been relatively pleasant, but the tone is definitely changing. They have alluded that if I get one month behind, they will start foreclosure, but have never came right out and threatened it. For the record, I've been laid off for over 3 months now and am paying them (and everyone else) from my unemployment checks. This normally results in me having about $400 on the day when $539 is due.

One month, I tried to send them the $400, and was told not to as it would not be posted anyway. I was told to wait until I had the full payment before sending anything. I find this questionable, especially when considering they start talking about foreclosure if I'm even one month behind.

My only real beef is that when they call, if I don't answer, they leave a message. If I don't return their call within about 2 hours, they call my family members. I can't help but to see this as simple harassment! It's certainly a little embarrassing!

===

On a side-note, I don't know if rules change form state to state, and company to company, but when I lived in Illinois, I knew folks who were foreclosed on. Don't know who their company was. They also started receiving phone calls as soon as they fell behind, but they were 7 or 8 months behind before receiving any sort of written notification that foreclosure was being filed. They were 13 months behind before the foreclosure was final. I don't know how that applies to my situation, because this was during better times (the late 90's) and in a different state with a different mortgage lender.

Bdtt
Salem, Indiana
U.S.A.

This report was posted on Ripoff Report on 5/5/2009 2:11:13 PM and is a permanent record located here: http://www.ripoffreport.com/mortgage-companies/vanderbilt-mortgage/vanderbilt-mortgage-hasn-t-bee-32q99.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
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#1 Ex-Employee

How normally works

AUTHOR: Briana Riche - E (U.S.A.)

Once you go past 30 days they can send notice of default saying you have 30 days to bring totally current. If you do not cure it at the end of 30 days they can turn over to legal to start foreclosure depending on the state. Most homes foreclosure is not started until about 3-4 months past due, but when they do turn over to att then you have extra cost due to the att fees. Also every time you go over 30 days it puts your loan in default and is reported to your credit as an over 30 for each occurence, this can hurt your credit score a lot. I would suggest not going over 30 days. As far as them calling your family if they are calling and not getting return calls then yes by law they are allowed to call your family to ask them to give you a message to call them. The are allowed to call your phone by law 3 times a day (per number) but cannot leave more than 2 messages per phone number. If they speak to the customer they cannot call again that day unless you have told them to (maybe you had a question and they needed to research and call you back). Vanderbilt will only call you 2 times (once if they left message the first time) per phone number a day. If they did not get a hold of nobody then yes they will call your family depending on how far past due you are. Your home should be your top priority as a bill to be paid as you need a place to live.
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#2 Individual Responds

You don't sound like an "ex" employee to me

AUTHOR: Bdtt - Salem (U.S.A.)

More like a cheerleader.

Duh, yes, the home payment is the most important. That's the reason it's not gone over 30 days.
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#3 Ex-Employee

No i do not still work there

AUTHOR: Briana Riche - E (U.S.A.)

I was trying to answer some of your questions about being over 30 days past due and the notice of default, nothing more. I wanted you to know how it normally works so you can understand the process better. Good luck
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