I called Washington Mutual (mortgage company (now owned by JP Morgan Chase), also the bank, Bailed Out by the government. The date was July 13th, 2009. I had spoken to Angela of Customer Service. What had happened was that I grabbed the wrong check book to pay my July 1, 2009 mortgage payment. I am in between banks, as I have transferred my SSDI monthly check to another bank. I wanted to pay it early, as I am in review of a loan modification, under the new President OBama's Helping Families Save Their Homes Act. I told her that, as I had received a statement that I got a $25.00 "Other" fee on my mortgage payment. I explained to her that it was an honest mistake and she said that she would waive the fee, but it wasn't on the system, yet. So I called the next day (July 14th, 2009) and talked to another Angela of Customer Service and explained what happened, asked about the waive of the $25.00 fee and who I spoke to. She told me that I had a fee waived last May of 2008. I told her I have never had a fee waived! I always pay my bills on time! Especially my mortgage, as I am in a modification mode. She looks at a screen and I have all my statements! I have got in touch with the Federal Trades Commission and the Better Business Bureau. Who are they to dictate what I did or didn't do, when I have the proof right in front of my eyes.
Oh goodness! Don't make an innocent mistake and write out a check from the wrong bank, as you will get punished and humiliated, to boot! Plus, being called a liar doesn't settle to well with me. It just adds fuel to the fire!
These people are out for the all mighty buck and that is it! That's why JPMorgan Chase posts $2.7 billion profit
2nd-quarter gains surpass expectations, follows Goldman Sachs' results, according to the Associated Press, today (July 17, 2009. They do not care about you!
Karen
North Waterboro, Maine
U.S.A.