South Bay Expressway 1129 La Media Rd Complaints to BBB, San Diego, California

Forget the BBB! They are a corrupt and useless organization that has absolutely no power to do anything for you. Did you know that the BBB is a FOR PROFIT business?

Second, STAY OFF THE PHONE!! Phone calls and regular mail DO NOT protect your rights under the law.

ALWAYS communicate in any legal dispute IN WRITING and via CERTIFIED MAIL, RETURN RECIEPT REQUESTED, Always put the certified# in the body of the letter as this proves exactly what you sent. Keep a copy for your records.

By the means above, dispute their claim, refuse to comply with that stupidity, and DEMAND picture proof. Then re-attach your evidence, and re-send. Do a CC to the governor, DMV, and as many other applicable government agencies as you can think of. Also try contacting an investigative news channel.

These tickets follow the REGISTRATION of the vehicle, NOT the title. The registered owner at the time of the violation.

In my opinion, everything that is screwed up in this country originated in CA. Idiots.

Hello Sir:

When a customer uses South Bay Expressway and does not pay the toll, we look to the Department of Motor Vehicles for information about the vehicle’s registered owner.  When we retrieved the data for your license plate, the DMV indicated that you were the registered owner.  You took the right steps by filling out the dispute and sending it to us with a copy of your registration.  What was unclear to us was that you became the owner after the date of the citation.  Your dispute indicated the vehicle was sold, and we understood that to mean that you sold it, not that it was sold to you.  Now that we have more clear information, we were able to do some more research with the DMV and see that in fact, you were not the registered owner as of the date of the citation. We agree that it is not fair to be charged for trips taken on South Bay Expressway when you were not the registered owner, and we’ll always do your best to make sure this doesn’t happen. 

We apologize for the inconvenience and any extra steps you’ve had to take to get these citations cleared. The citations have been transferred to the previous owner and there is no further action you need to take to clear the citations in your name.  If you have additional questions, you can reach the Customer Service Center, Monday through Friday from 8 a.m. to 5 p.m. at 619-661-7070.