Grand Power Sports; Roketa BEWARE OF ROKETA AND GRAND POWER PO Box 2858PO Box 2858, San Gabriel California

Beware of Roketa and Grand Power Sports! If you deal with them, you can expect lies/delays/no customer service!

My order for a scooter was processed on 6-17-08.
At that time GPS indicated in an email: "Once we get the payment,we will SEND THE UNIT OUT RIGHT AWAY (my emphasis)."

I sent my payment by certified mail on 6-18-08; an attempted delivery was made on 6-20-08. My first of many (AT LEAST 10) calls was made about 6-23-08 because the company had not picked up the payment; it was finally delivered on 6-23-08.

I requested a full refund on 8-1-08 which they would not process. A tracking number was sent on 8-7-08; delivery was made on 8-13-08 WITHOUT CERTIFICATE ORIGIN & BILL OF SALE which were required to register the scooter in the state of Tennessee. I accepted delivery with the notation that there was NO OBVIOUS DAMAGE. The paperwork finally arrived around 8-20-08.

During this period NO LESS THAN 16 EMAILS AND 10 PHONE CALLS WERE MADE TO GPS AND ROKETA USA (with copies to Roketa-Nanjing@163.com). NONE OF THE CALLS WERE EVER RETURNED!

The last email/call were made on 9-2-08 for assistance because the scooter will not start using the poorly translated directions provided. I received an email telling me to call their tech department. I never received a return call, and had to have the scooter serviced (at my cost) in order to get it running. The problem? A pinched fuel line which stopped fuel from getting to the carburator.

Diane
Big Sandy, Tennessee
U.S.A.