• Report: #399416

Complaint Review: Evergreen Vanlines

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  • Submitted: Monday, December 08, 2008
  • Last Posting: Friday, January 02, 2009
  • Reported By:Greer South Carolina
Evergreen Vanlines
Hollywood Florida Nationwide U.S.A.

Evergreen Vanlines - George Patari & Bobby Ferrari Moving Extortion Scam Orlando & Hollywood Florida


1Author 0Consumer 1Employee/Owner

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After 3 days of constantly changing dates & scheduled times - the movers showed up day late to move my elderly mother from ohio to florida. The driver had no paperwork and drove a beat-up 26 ft Penske rental truck that had been badly painted over in white. Even though I had scheduled the move on Nov 10th 2008 for Dec 6th 2008 - the driver claimed he had just learned of the move 2 hrs before he showed up. I then found out Evergreen Vanlines had contracted the job out to a Bobby Ferrari (he told me his name was Jones on the phone) out of Orlando. Bobby claimed his drivers were coming from Chicago when the driver told me no - he had only been 90 minutes away. The driver & a helped loaded the truck with my mothers belongings on Sunday Dec 7th and promised an early morning delivery. The moving truck didn't show up at my home until 7:30pm Monday night and then I was told that the move was going to be more than contracted. The owner George had promised me $150 discount for my troubles - I told the driver to call him to confirm. The driver then walked out and jumped in the truck and took off with my stuff. An hour later, Bobby F. called me saying he wanted $1000 by midnite either by credit card or wire transfer or he was going to sell all my mom's belongings. We called the police but we don't think we're ever going to get our stuff back.

Dawn
Greer, South Carolina
U.S.A.

This report was posted on Ripoff Report on 12/8/2008 9:41:49 PM and is a permanent record located here: http://www.ripoffreport.com/moving-companies/evergreen-vanlines/evergreen-vanlines-george-pa-8a6b6.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

What The Customer Neglected To Mention.

AUTHOR: Chris Michalski - Hollywood (U.S.A.)

As an employee of Evergreen Vanlines I am apolled to read the comments of this particular customer. What the customer declined to mention is that she signed documentation stating that we do not accept personal checks on delivery. When she tried to pay the remaining balance with a personal check we had to postpone delivery. The customer was very upset and for the misunderstanding we redelivered her furniture free of charge. We also apologized time and time again for the misunderstanding. We are a company that truly cares about our customers. We take pride in servicing our orders professionaly. We apologize once again and truly hope that the customer will do what is right and let all our potential customers know how this issue was handled.

Chris

Evergreen Van Lines LLC.
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