Express Relocation, Inc. Not reliable on time or money estimates Houston, Texas

First of all I do want to apologize if this customer feels she has been wronged in any way. Being in the moving business you do have to realize a number of things can go wrong, and we do everything in our power to prevent any of those problems from taking place. When our drivers are on there way to pick-up your belongings they call at least an hour before arrival to confirm pick-up,at this time if had wanted for the drivers to wait till the next morning they would have done that but if you confirm the go ahead to proceed and retrieve the belongings they continue to the pick-up location.So you allowed the pick-up it's not like they just showed up and you were not aware of this. As for your estimate you were quoted for lbs. = $1150.00 but at the time of pick-up you advised that you had more weight than the 2000 lbs you were quoted for so the driver was instructed to give you a revised estimate and you accepted, after the revised estimate you were quoted for lbs. you accepted this quote. This revision brought your total to $1992.00 but after the discount of first $50.00 and then another $282.50 bringing your total to 1659.50. everything is based on weight its not just a figured off the top of there heads. As for the delivery you were contacted repeatedly and it was explained to you what was going on with the truck and that just as soon as we could get the other truck there your belongings would be delivered, and as I explained we can not predict that we would have mechanical problems in advance. We kept in contact, and extended every courtesy possible, we strive to do everything possible to accommodate our customers. If we were unable to accommodate you the customer all we can do is learn from our mistakes but, I feel we kept you informed about everythink during your move as well as following up with your claim that you have recieved.

                                                                        Thank you.