On 6/19/09, I contacted Yoshi at Sunstate to confirm my move on 6/20 and advised my new cell # for the third time after emailing previously. Everything confirmed - I was advised to expect a call on Sat 6/20 with a move time b/w 11am and 1pm. At 1:15pm, the drivers arrive and advise they were not given the new #. This was the start of only some issues.
The driver then did not receive information that it was actually one move but 2 stops and had to contact Yoshi back. Before contacting Yoshi, the male driver advised it would be more than $300. (I already paid the $50 deposit and owed a balance of $218) I was advised it would be 2 moves and 2 fees and it could not happen that day. The main driver, unknown black male, advised they would move only one of us - I advised that was fine. I did advise I would tip the drivers $60 as I was originally quoted 2 drivers. Yoshi did advise on Friday that he would be sending 3-4 drivers due to the workload and 3 showed up expecting more money.
My contract stated 3 hours and that is what I paid for. After the other 2 guys showed up, they looked at my items for 10 minutes, not sure why and then began to move. They took one piece of furniture down and sat at the bottom of the stairs while they proceeded to open the truck. I noticed Dan or Steve (Latin guy) on the cell phone at the truck and was not very impressed so I did make a comment to the main driver that I was not paying for him to be on the cell phone and I was paying for 3 hours. He advised the guys of this and they were overheard by a friend of mine that it was not worth $30 and were leaving. I came downstairs to find the guys moving my furniture (one piece) back up and were leaving. They advised they were hot and tired from a Miami trip and was not in the mood for an attitude. Grant you the cell phone call was ok even though I am paying for 3 hours!
I attempted to resolve this dispute by talking to them and asking they reconsider which they did not. They advised the "boss" there was a dispute that was unresolved and they wanted to leave which the boss said go. 1 - I paid a deposit to Sunstate of $50 to move my items, 2 - I sent several emails and confirmed that my phone # had changed, 3 - I called numerous times only to find their voicemail is full, even full again on Saturday when I attempted to call the company myself, 4 - I chose Sunstate out of 8 companies based on testimonials and research and expected great customer service, not attitude of people showing up late, not wanting to be there to start with, 5 - the company left me and my roommate stranded after days of planning and disassembly of items such as aquarium, beds, etc. Everything was done for them.
On a positive note, I was able to secure another move, (((REDACTED))) within only 1.5 hours at a cheaper price and these guys showed up early, shook my hand, didnt discuss TIPS, and started moving instantly. They were even observed RUNNING back from the truck to my apt. You can advise Dan/Steve that I tipped these guys $100, not $60 because they WORKED, not goofed off. I was moved to a new place within only 2 hours, not 3 for less price and definitely less stress. Thanks Sunstate - I will never suggest a referral to anyone to use your company. The trust is definately not there and the service is more than lacking. Your main guy even said, "I need to find a new job man". You call that service?
Jason
Altamonte Springs, Florida
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