U-Haul
Danbury, Ct
Nationwide
U.S.A.
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U-Haul did not honor reservation Thus, I had to drive 20 miles away to pick up a smaller truck and got fined by my land lord for leaving the larger furniture. Danbury CT
1Author
1Consumer
1Employee/Owner
I made a reservation with U-Haul in Danbury two weeks in advance for a 17 feet truck.
The night before my move they called me to let me know that they did not have any trucks available in Danbury and I had to drive almost 30 miles away to pick up a smaller truck, or take a smaller truck.
Some of my furniture did not fit in the 14 feet truck, and I had to leave it behind and pick it up later. I will be charged a fine by my landlord for "delaying the move-out day" out of my deposit.
U-Haul did not give me any discounts for not giving me the truck that I reserved, nor the gas that I had to spend, and on top of that they were extremely rude.
Do not use U-Haul, try one of their competitors.
Juan
danbury, Connecticut
U.S.A.
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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Maria P. - Phoenix (U.S.A.)
SUBMITTED: Monday, September 29, 2008
POSTED: Monday, September 29, 2008
My name is Maria Palmisano and I work for U-Haul International.
I would like the opportunity to help address your concerns.
If your rental was within the last 13 months, please provide me with your U-Haul Contract number, the name of the lessee, the date of your rental and the location you rented from. You can forward the information to me along with your email address to maria_palmisano@uhaul.com.
Thank you and I hope to hear from you soon.
M. Palmisano
U-Haul International
#2 Consumer Suggestion
AUTHOR: Eric - King Of Prussia (U.S.A.)
SUBMITTED: Friday, October 03, 2008
POSTED: Friday, October 03, 2008
Maria is paid to respond to these ripoff reports making UHAUL look good. But the fact is, she can only help you 'so much'. eventually, you realize UHAUL will stubbornly reject any claim against them and it falls back on "well, didnt you read the fine print?"
UHAUL does NOT care about anything but renting as many trucks as they can to secure their overbloated bank accounts even if it means making you miserable.
Sorry, maria. But your offer for 'help' is desperate on UHAULS part.
