I wish to take a moment to respond to the above correspondence written by a prior employee. It was our first thought that most people would be able to “read between the lines” and understand what the true picture was and that sometimes it’s best to let things go. However, given I have had some individuals recently ask for an explanation I thought it might be best to respond. As I’m sure you are all well aware, there’s always two sides to every story as it most certainly is in this case.
Mr. Pridgen was a disgruntled employee that had been released from his position at USA Express due to his own legal (most of which he has accused others of) and personal issues that dealt with substance abuse. The information he referred to and accused others of is inaccurate, spiteful, and simply false. It would be of interest to know that all those individuals mentioned are those that he worked for and with. This was his attempt to maliciously harm them both personally and financially by hindering their efforts in booking customers. Ultimately, it was his intention, as he put it, “to do all he could to hurt the companies reputation” because he was no longer welcome as an employee. We certainly were extremely disappointed in his actions! At no time have we ever mislead our customers nor, at any time, was any of our customers personal information ever in jeopardy. I can assure you that we are a professional organization and have always taken the appropriate security measures with all personal information and have treated our customers with the utmost respect they deserve. Believe it or not, Mr. Pridgen has on more than one occasion since this unfortunate posting, apologized for his actions and has even asked for his position back!
As for the “undercover” story that was done, please feel free to review for yourself and you will see that there absolutely was no problem. In fact, the final price for the relocation even came in less than the quote given and when contacted, the person we moved indicated that the movers did a good job and all went well. We provided a good service at the rate quoted. As I’m certain you have been informed, regrettably, the moving industry in itself does not have the best of reputation, so every Spring the local news media, throughout the country, will do a community interest story on the moving industry in hopes to educate the consumer on what to look out for and what to make sure your mover is doing for you. I would recommend that you visit the following link. *Link to the "Rights and Responsibilities When You Move" booklet: www.protectyourmove.gov/consumer/awareness/rights/rights.htm
In closing, it has always been and will continue to be our goal at USA Express Moving & Storage to provide our customers with the very best service possible. Given this, we appreciate and welcome any feedback from our customers on the services provided. We have a great team of relocation consultants and well-trained company movers ready and able to assist you with all your moving needs. I am confident that you too will be one of the many very satisfied customers of USA Express Moving!!
