Rip-off Report Investigation:
EDitor's UDATE: Positive Rating and Recognition has been given to
White Glove Moving and Storage for customer excellence & professionalism from Rip-off Report. White Glove Moving & Storage is the first moving company in the United States to be Verified by Rip off Report.
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a ”customer vision” presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement “customer vision” program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.
Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
White Glove Moving And Storage Bait and Switch deceptive moving company Jersey City New Jersey
We engaged White Glove Moving and Storage to pack and move our household goods into storage (we had rented our own self-store units). An estimator named Ben Brand gave us an estimate of $1985 and assured us that the goods could be both packed and moved into storage in one day. He included a cost of $785 for materials but wrote under "Special Instructions" on the form that "*Material are estimated" (sic). The materials estimate of $785 was similar to other bids we received so we expected there might be a slight variation but nothing dramatic.
On January 29, 2003, White Glove's five movers and two trucks appeared as planned. They started to wrap everything, including large pieces of furniture, with reams of paper and lots of tape. When we asked why this had to be done, they told us it was a requirement to put it in storage. About two hours into the move, the foreman named Rafi told us that 1) they needed to use $1500 more of materials than estimated and 2) that the move could not be accomplished in a single day -- they would need to pack one day and move the next.
We negotiated the price down to a total of $3200 and insisted that all work must be done in one day. In order to achieve this, we packed alongside the movers in order to ensure we would finish in a day. I personally packed 15-20 boxes. As it turned out, we were done with the packing by 3:30 pm and all of the goods were moved into storage by 5:15 pm. The movers insisted on receiving their certified checks and cash payment in full prior to unloading our goods into storage.
I am writing to let you know about the practices of White Glove Moving and Storage, which stretch the bounds of ethical behavior. They engage in "bait and switch" tactics of lowball bidding and then changing the conditions and raising prices at a point at which the customer has little choice but to go along.
Mimi
Sayreville, New Jersey
U.S.A.
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