The removalists turned up (Tuesday) at the home and one was
an elderly man and the other was a toothless junkie from Mayfield in Newcastle.
The old man stayed outside of the house and the younger hothead was the one
moving the furniture. The pair of them did not stop whinging and complaining
from the second they pulled up in the driveway. I ended up helping by moving
all the boxes and some light furniture out the front thinking the sooner they
left the better as it was a nightmare having them in my home
I was there by myself with my 2 children as my husband was
away for work and would meet me at the new house in Victoria. They knew I was
driving to Victoria to meet the truck at the other end although they insisted
they would be there before myself. I handed them a copy of the keys for the new
house and off they went. Little did I know that the toothless junkie had also
helped himself to the $450 in my purse on his way out the door.
I didn’t realise until halfway to Victoria that I had no
cash and after contacting backloads.com I was told that it was the drivers
responsibility and they had nothing to do with the theft of the cash.
The driver had since dropped off the toothless Mayfield
junkie and picked up a new piece of scum to travel with and would not disclose
the whereabouts of the other 'helper'.
numerous phone calls went back and forth between the driver,
myself and my husband as we made our way down the Hume Highway with no
accountability happening.
I was then told (this was now Wednesday) that they would not
be at the new address until the Thursday morning. No problem we would just stay
overnight and head to the new house and meet them there.
Thurday 4pm comes and still no truck and by this time I am
fuming! My husband arranged to have a mate of his come to the new address so
that I did not have to deal with the removalists by myself.
They finally arrived at 5pm and started to throw and I do
mean THROW my belongings off the truck breaking several things in the process.
The elderly driver said nothing to me about the missing cash at all and when
questioned by my husband’s mate he responded by letting him know how fantastic
he was in a fight... my goodness and here was I thinking he couldn’t fight his
way out of a paper bag.
The younger man that came with the removalists spoke to me
as they were leaving and told me that the toothless junkie was a mate of his
and that he couldn’t give me his phone number as it wasn't right...
but taking $450 out
of my purse was???
I then asked for this person's ABN or TFN and I was told
that there was no tax file number for Shane from Mayfield and that he was hired
cash in hand for the day.
I then went inside to grab some paper and by the time I came
back out the front the truck was pulling away and gone.
It was then I realised that the driver still had my house
keys!!
I have since called both the driver and backloads.com to no
avail, there is a spare set of my house keys floating around the country
somewhere.
I asked to speak to a supervisor and was given to an
'operations manager' who told me that he would call the driver and then contact
me again, that was 7 days ago and I have heard nothing.
The last call I made to them yesterday I was hung up on 4
times in a row and the woman on the phone laughed at me when I told her that I
was going to the police over the house keys and the damages that happened as
the truck was unloaded.
I was told at the time that backloads.com will not replace
the goods that were broken as we didn’t take out the $500 transit insurance
that they insisted we pay on top of the $3000 removal fee. The breakages did
not happen in transit they happened when the removalists were throwing items
off the truck due to the driver having a dose of the cranks because he could
not locate our new address and that we had been on the phone to him constantly
over the missing money.
We are going to go to consumer affairs and we are still
dealing with the police in NSW and VIC over damages and the missing money but
the fact remains that it has been 2 weeks and someone has my house keys and
backloads.com will not even talk to me anymore or talk to anyone associated
with the job number.
DO NOT EVER USE BACKLOADS.COM!
