Rip-off Report Investigation:
EDitor's UDATE: Positive Rating and Recognition has been given to
White Glove Moving and Storage for customer excellence & professionalism from Rip-off Report. White Glove Moving & Storage is the first moving company in the United States to be Verified by Rip off Report.
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a ”customer vision” presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement “customer vision” program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.
Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
White Glove Moving and Storageripoffs Jersey City, held my things ransom extoritng money not owed
I contracted "White Glove Moving and Storage" in September of 2001. After recieving several estimates from other movers, I decided on them because their storage facility where my belongings were to be stored was in the city where I was going to live, Knoxville.
I told them that the move was for a full pack and that my things were to be taken to the storage facility in Knoxville. They gave me a contract to sign which I did and I sent in the deposit. On the day of the move, the movers were not only 8 hours late, but showed up with 7 wardrobe boxes for a FULL PACK! Needless to say, they could not complete the move so they left that evening, went to an office supply company and purchased the necessary moving supplies.
Two days later, they finally finished the move (as the new owners of my home were trying to move in)and the driver presents me with the outrageous invoice which I refused to sign.
He told me that if I didn't sign they would unload my things in the front yard. So I signed the form adding "under duress" under my signature. They left with $4600.00 and all my belongings. Then they took my things to someplace in Georgia.
I called the company and told them that I was very displeased with the service and wanted a discount or to at least only pay the cost of the estimate. When they told me they would not release my furniture until I paid them cash in full, I consulted a lawyer who told me that it is illegal for them to hold my furniture. I contacted the company again and told them that I was
going to go with the Sheriff in Georgia to pick up my things and he told me "Well, try to find your things, then".
So basically they held my things for ransom until i paid them a considerable amount over the estimate. When my things arrived, I had, among other damages, black mold growing on several items including my dining room table, scratched and dented appliances, and several missing items. I filed a claim with the claims
department five weeks ago and have yet to hear from them. So I am out over 7,000.00 and have a lot of damaged stuff!!!
Holly
Knoxville, TN
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