SPECIAL UPDATE: January 21 2012: HyCite - Royal Prestige remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. HyCite - Royal Prestige is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, HyCite - Royal Prestige has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, HyCite - Royal Prestige has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever HyCite - Royal Prestige remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
Rip-off Report REVIEW:
Hy Cite Corporation / Royal Prestige approached Rip-Off Report several months ago with the express purpose of resolving consumer concerns posted on Rip-off Report. Soon thereafter it became apparent that Hy Cite Corporation / Royal Prestige had a sincere commitment to take care of any and all customer concerns, that they strive for 100% total customer satisfaction, and have for years. If for any reason you are not satisfied, they will work to immediately resolve any issues.
Rip-off Report has learned that Hy Cite Corporation, which distributes Royal Prestige products through a nationwide network of distributors, has been in the business of selling high quality cookware for over 45 years and takes pride in its great products and customer service. Hy Cite Corporation is a member of the Better Business Bureau as well as the Direct Selling Association, which requires all its members, such as Hy Cite, to follow its code of ethics. That code of ethics can be viewed at www.dsa.org.
Now consumers can feel even more secure when doing business with Hy Cite Corporation / Royal Prestige - Here's why.
Hy Cite Corporation / Royal Prestige made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. Every honest business knows that legitimate customer issues arise from time to time. This is true for small companies as well as for Hy Cite Corporation / Royal Prestige which has hundreds of thousands of customers. Hy Cite Corporation / Royal Prestige wants to ensure that every customer issue is resolved. Hy Cite / Royal Prestige tries each and every day to satisfy customers and offer the highest quality products. Rip-off Report believes that Hy Cite Corporation / Royal Prestige is an honest and honorable company and is prepared to go the extra mile to achieve 100% customer satisfaction. Unlike most other companies, Rip-off Report can confirm, their products are superior, probably the best on the market.
For more information, regarding Hy Cite Corporation and / or Royal Prestige and their commitment to total customer satisfaction. or visit their website www.royalprestige.com .or by contacting them directly at
customercare@hycite.com or calling 1-877-494-2289
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NOW TO THE ORIGIONAL REPORT THAT WAS FILED…
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Hy Cite Corporation D/b/a Royal Prestige Royal Prestige's predatory practices target engaged couples Madison Wisconsin
I attended the Bridal Gala at the Convention Center on January 15, 2006 in Albuquerque, New Mexico. Immediately following the bridal fair, I received a call from a Royal Prestige representative, informing me that I had won a vacation and a $500 shopping spree. I was told that, in order to claim my prize, I needed to attend a short presentation at the Le Baron motel at 2120 Menaul. I was given claim number GD15-4JS, a telephone number, 1-888-486-1333, and a choice of several presentation appointment times. I chose January 19, 2006 at 7:00 in the evening.
The presentation was for Royal Prestige Cookware. The presentation was made to seven couples by a salesman from New Jersey. He did not give his name. In the presentation, the salesman made frightening medical claims to sell his cookware. We were told that pots and pans from Wal-Mart will make our families sick because of the non-scratch coating. We were shown an article, stating that if a bird cage is too close to the kitchen, the bird will die because of Teflon fumes. The Royal Prestige salesman also claimed that his cookware: (1) saves lives; (2) is safer and healthier than other cookware; (3) helps users lose weight; (4) is the only cookware you should use “if you care about your family”; and (5) won't burn food or cause it to stick.
The minimum cookware purchase was $1,800. Our salesman explained that such a cookware purchase would only cost $18 a week. After the presentation was over, the salesman invited each couple to meet with him to “claim” their prizes and further discuss the cookware.
I am a practicing attorney and am professionally trained to read contracts. I listened to the salesman's discussions and reviewed the contract. The salesman told the couples that the cookware would only cost $18 a week. He did not explain that it came with 24 percent interest. The Royal Prestige salesmen also failed to disclose another key provision of the agreement: the
couples only have three days --from the date of the sale-- to cancel.
When I met with the salesman, he gave me a brochure for my free trip and shopping spree. I saved the brochures and can send them to you upon request. My “free trip” wasn't actually free at all. In order to book my vacation, I have to send a $50 certified check to Odenza Marketing Group via registered mail. The trip does not include airfare and does not allow me to select the travel date. Instead, I can only submit travel date requests and destination suggestions.
My “shopping spree” was equally disappointing. By going to www.KEShoppingSpree.com and using a Pass Code he gave me, I can select prizes. However, the cost to “ship” the prizes is more than the value of the items. I wasn't given a free shopping spree at all.
I have since learned that four states, California, Arizona, Texas and Pennsylvania, have sued the Hy-Cite Corp., the owner of Royal Prestige, for tactics similar to the ones I observed. For example, in Texas, the Attorney General's Office took action against a Royal Prestige distributor, claiming he charged consumers unauthorized fees to redeem their prizes, failed to disclose that airfare and hotels are not included in trips offered as “prizes,” and misleading consumers about their financing.
Several young New Mexico couples fell victim to these predatory sales practices. Stay away from Royal Prestige!
Megan
Albuquerque, New Mexico
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
