Answering/not answering our phone and no longer providing our phone number:
What we are:
· A business that designs continuous ink supply systems (CISS) that lower the cost of ink by greater than 75%.
· A business that solves the many issues plaguing current continuous ink supply systems.
· A business that provides answers efficiently (within 24 hours by email, and/or by a return phone call if necessary) related to CISS’s and how they work with the line of printers we have found ways to support.
· A business that provides our products quickly with simple installation and continual cost savings.
What we are not:
· A replacement call center for general printer problems for Hewlett-Packard, Epson, Canon, Dell, etc.
· A replacement call center for all printer manufacturers because of their lack of consumer printer support help.
· A receptacle for unending sales calls wanting us to be their distributor of inks or other manufacturers CISS’s.
What we DO provide to support our new and existing customers:
· We provide awebsite with an e-mail address for our new customer questions about our products.
· We provide a website with an e-mail address for our existing customer questions about issues with our products.
· We provide an answer to your e-mailed question within 24 hours by email, and/or by a return phone call if necessary.
To our existing customers, we tried and we failed in our attempt to provide immediate phone support - for this we are sorry. We hope you can understand why we can no longer provide immediate phone support, and we hope you will continue to use the e-mail address we have provided for “
Existing Customers” on our website . To our new customers, we hope you will use our website’s e-mail address for “
New Customers” we have provided you as well. This is truly the most efficient way for us to respond to the hundreds of product questions, and the few product issues we receive weekly.
Our website customer support pages:
http://www.adaptiveink.com/FAQpage.html
http://www.adaptiveink.com/HPWhitePapers.html
