FedEx Kinko's Why Do I Feel So Ripped Off? New York, New York

This is the FIRST and last time I will buy ink from a makeshift store instead of OxxxMxx. (((REDACTED))) 1st MISTAKE: DON'T EVER BUY A LEXMARK PRINTER, AS INK RUNS UPWARDS OF $80. As I'm trying to exchange my ink because I mistakenly bought the #20 cartridge, the first store sends me to the Lexington Kinko's because "It's a bigger store." The clerk at Lexington tells me I need to know the number of the cartridge I need, completely ignoring that the backs of the boxes list compatible printers. It turns out they didn't have the cartridge I needed anyway. Then he refuses me a refund even though I have my receipt and bought the ink less than a week ago. He says I need to go to the exact store i bought it from. Being that he wasn't knowledgeable on literacy to begin with, I am dubious about his alleged refund policy. Am I asking for too much here?

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