Staples UPS Brown online service cannot be trusted Farmingham, Massachusetts

The only thing thatseems to bemissing is trying to figure out why Staples is responsible for UPS not delivering the package by 5pm. Especially when Staples said may be delivered up until 7pm.

For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. 5:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.).

- It does say up to 5pm..but look at the next line. UPS MAY deliver up to residential addressed up to 7pm. Since you were at home we can only figure that it is a residential address.

Gees Man have you ever been in business If you want that customer you take care of him as though he were the president

- Oh yes the customer is always right entitlement mentality. I guess you wanted the person you called at Staples to drop everything. Call every store in your area until she found the item. Then have someone in that store get in their car and hand deliver it to you. If they couldn't find the item then what? Go to Symantec and have an employee charter a private jet to get it to you while you are still on the phone? All for what? Because YOUonly read what you wanted, ignoring things you don't want to know. Am I close "Mr. President"?

You probably think I should not return a steak That bleeds when I ordered Med Well.

- No you should return it. But when you do don't go complaining to the valet who parked your car. Because they had nothing to do with it.

I was told one thing and that did not happen. I was told a lie concerning that package and when it would be delivered. I do not have a problem with it not making it on time. They promised a delivery date and when they could not deliver (untruth) still I am not upset, 5:00 still no package reaffirmed delivery on route. Never happened. My problem is had they been honest the first day. I would have had time to purchase the software locally. I have a right to have due diligence and telling me one thing while doing another is not diligence. Now are you trying to imply that its my fault that I could not get to it when you think I should have. Life does not't work like that. I had a plan and a backup. I was prepared either way but without accurate information it was for naught. I think people would find that reasonable. You probably think I should not return a steak That bleeds when I ordered Med Well. Just because I should have anticipated that and ordered Well so it wouldn't be to tough on him. Gees Man have you ever been in business If you want that customer you take care of him as though he were the president. Thats how dynasty are built. Just ask Sam

Whithin 2 Hours of Ending My relationship with Staples Symantic had my computer protected and back on line serviced remotely and for only a few dollars more and gave me 30 days gratice when he found out why my computer stopped working. BRAVO Norton

Please tell me if I am missing something here.

From what I read here you waited until the DAY BEFORE the protection expiresto order something that appears so vital to your entire existance.

Then why did you have it delivered? I have yet to see an anti-virus software program that you can not renew over the Internet.

You stated that it was shipped "ground". Ground is NOT an expedited or even guaranteed service. So did you specify ground? Did you pay for expedited "guaranteed" service such as Next-Day?

But then above all of that you call UPS and they tell you that the package should be there by 7pm. Again since "ground" is not a guaranteed service what in the world does Staples have to do with when UPS delivers it?

Katie said she did not know what I wanted

- I think anyone else would have asked that same question.