INTABILL THEY RIPPED ME OFF FOR 7,824 AND NEVER RESPOND TO MY EMAILS OR CALLS Milton AUSTRALIA

Mr Eilola is the CEO of Freedom Financial. Freedom Financial was a merchant who Intabill provided processing services for.

In early November 2007, after receiving numerous complaints from Freedom Financial's customers that they had unauthorised purchases appearing on their credit card statements, we suspended Freedom Financial's processing account and commenced an investigation into its practices.

Mr Eilola did not react well to the suspension or investigation and demanded that the account be re-activated. He was informed that this was not possible until the investigation had been completed and the results of such investigation were satisfactory to Intabill.

On 8 November 2007, Mr Eilola stated that there was nothing wrong with his account and that if the investigation was to continue he would prefer to close his account.

Intabill complied with his request and on 9 November 2007, Freedom Financial's processing account with Intabill was closed.

In accordance with the written merchant agreement entered into between Intabill and Freedom Financial, Intabill held a reserve of $7,824 to account for any chargebacks, refunds or fraudulent transactions. Further to the agreement, on termination of the processing account Intabill was entitled to hold this reserve for a period of 6 months to enable Intabill to meet the costs of any said chargebacks, refunds or fraudulent transactions (ie. the money could be used to be returned to the cardholder).

Intabill acted in accordance with the merchant agreement and held a reserve of $7,824 on behalf of Freedom Financial. This is the sum Mr Eilola now alleges Intabill has stolen.

Since closure of Freedom Financial's processing account with Intabill, a steady flow of chargebacks and refunds have been received and as a result, funds returned to cardholders. The level of chargebacks and refunds requested is particularly high and normally indicates that a merchant may have been processing a large amount of unauthorised / fraudulent transactions. It is telling to note that Freedom Financial has a number of complaints against it on this website.

Intabill is using the reserve it holds to return funds to affected cardholders. At the conclusion of the 6 month period, any balance of the reserve still held will be returned to Freedom Financial in accordance with the terms of the merchant agreement. If the level of chargebacks and refunds continues at the current rate, it is doubtful that any balance will be held and indeed, Intabill will be required to use its own funds to refund cardholders.

In summary, Intabill had acted in accordance with the written merchant agreement entered into between the parties. Mr Eilola's allegations are particularly vexatious given the strong allegations of fraud that have been levelled against him by his own customers.