BIDZ.COM
bidz.com
Internet
U.S.A.
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BIDZ.COM ripoff and didn't send merchandise, customer has given a run around Internet
1Author
1Consumer
1Employee/Owner
I bought some jewelry off this website several times with no problem. Then this last time i have never received my merchandise. I have contacted their customer service several times, I have contacted their claims dept. and no one will contact me back. No one can give me the answer on where my shipment is, but the final step that has caused me to report them is one of their customer svc. reps. gave me fradulant email address, saying she would personally send my claim to the claims dept. All i want is either the merchandise or my money.
Rebecca
NEW ALBANY, Mississippi
U.S.A.
Click Here to read other Ripoff Reports on BIDZ COM
REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Customer Service Team - Culver City (U.S.A.)
SUBMITTED: Sunday, September 07, 2008
POSTED: Sunday, September 07, 2008
Dear Customer,
We would like to begin by apologizing for any inconveniences this may have caused. We would like you to know that our company now more than ever takes extra measures to prevent things like that from occurring.
If you have any questions and concerns please feel free to contact us.
Thank you,
Bidz.com
#2 Consumer Comment
AUTHOR: Laurie - Haslet (U.S.A.)
SUBMITTED: Monday, September 08, 2008
POSTED: Monday, September 08, 2008
You have filed several rebuttals about how you care and help your customers.
However just ROR alone has 132 complaints over 1000 on the internet about your auction service. That does not sound like a very supportive customer support.
You have to do something about sellers who are not following through
