Camden Grey - BestDeal - EssentialDepot Critters, Poor Quality and Service at Camden Grey ripoff Miami Florida

I have ordered Essential oils form Camden Grey for many years, as well as from other companies. I have always had a positive experience with them. When I saw this report; ranked very high on a GOOGLE search for Camden Grey, I was a bit surprised. Also, I took the reporter's advice and ordered from Wellington. I am not at all pleased with their product and will continue with Camden Grey. I feel strongly enough about this report to open an account and respond.

Customer placed order with Camden-Grey (CG) on 12/11/06. On 12/11 customer emailed making changes to the order, same day CG emailed her asking for confirmation of her changes based on what CG understood she meant since her explanation wasn't very clear. On 12/13 customer emailed again claiming CG had not replied to her which it did on 12/11. She was told on 12/13 CG could not proceed with the order until she confirmed her changes. On 12/14 customer was emailed about out of stock situation with new items ordered. On 12/14 customer nastily replied doubting our claims of having emailed her at all, upset that the item was now out of stock, upset that our Live Chat (according to her) was never operational and demanding a refund in full. Claimed she would never order from CG again.

Unfortunately, by the time CG received her cancellation request UPS had already picked up her shipment and it was en route. She was incensed. Due to a miscommunication, CG replied to her tirades with text that indicated she'd be charged a restocking fee as well as shipping charges for returning the unwanted shipment to us when this sort of text didn't apply in this case because it was the company's error that the unwanted items shipped.

On 12/15 she began her rants and raves: emailed us to inform us she had filed a PayPal complaint, also with Dade County, also thru Ripoff Report website. Here's a quote from several of her rants: ....will also report this to any and all entities you are affiliated with on the internet. You are incompetent.You have 15 minutes to resolve this otherwise I'm pushing send on this BBB complaint. What the hell are you talking about? I emailed you at 12:16PM. What have you sent me? I am about to file a BBB report.

On 12/15 we finally had to block her. No less than 10 insulting voice mail messages were left by this woman on our voice mail. On 12/20 she emailed us this from another email address: Your package has been returned so why are you continually being anal and holding on to my money.

On 12/22/06 her refund was processed by PayPal.

This is the text of our reply to the BBB letter we received:

We're in receipt of your letter informing us this customer has lodged a complaint against our company. We'd like to state that we're under no obligation to reply to your inquiry, we're a private company.

However, we will do our best to contain ourselves as we reply to you since we're not used to dealing with this type of customer. Our customers are, for the most part, pleasant, gentle persons with whom it is a great pleasure to do business. And then there are customers such as Neaisha
Campbell.

We're not interested in debating here who's right or wrong. An order was placed by her, an item which we agreed to add to her order was not in stock and she was informed of this, we shipped the original item to her due to a misunderstanding, and we've been inundated with screaming emails and insulting voice mails from this woman to the point that we have had to block her incoming emails.

We have nothing further to discuss with Neaisha Campbell and we consider this case closed at our end.

All of this is our rebuttal to Ms. Campbell's vitriol. She should find better things to do with her free time.

My experience with CG has been quite the opposite. They had a product in stock that I couldn't get anywhere else and had it on my doorstep before I even thought about when my product would arrive. I wouldn't hesitate to reorder from CG. As a former retail store manager, I can tell you that there's no pleasing some customers, and you can't call yourself being in business if you haven't dealt with customers as such. Thanks.

I recently made an order for essential oils with camden grey. I ordered some cheaper oils as well as samples of more expensive absolutes. All of the oils seemed pure to me and not watered down contrary to the original posters comment.

The only oil that was not as potent was the Sandalwood East Indian, it was obviously made from lower grade sandalwood. But hey, what do you expect? There is a worldwide shortage of good quality EI sandalwood and quality across the board has suffered. Overall, I would rate my experience with this company as positive and the product quality (except for the sandal) was decent.

I have NEVER had one problem with Camden-Grey. I have ordered from them countless times, over 20 in the last few years, probably. I have a business that makes aromatherapy products for dogs. I am very particular about what goes in to my products. I never felt like CG was diluting their EO's. They will tell you if the EO you are ordering is not top quality. They ship super fast, always answer my emails and have even answered the phone. Maybe they knew you were calling, Neaisha, or whatever your name is. Anyhow, get a life. You probably provoked them by being rude, in fact, the rebuttal by the company states so. If you dislike them so much, why do you keep ordering from them?

Don't bash Camden-Grey because of a little misunderstanding. They are a good company in my opinion. The best prices around.

I don't usually get involved but this tirade really upset me. I have ordered from Camden-Grey as well as other suppliers several times. My products always  were shipped promply, arrived quickly and were of excellent quality. As a matter of fact the Lavender Buds I ordered over a year ago from Camden-Grey (I store then in a mason jar) are still in perfect condition. I think some people just can't be pleased. I ordered Arnika, Chamomile and Calendula from Camden-Grey and all were great quality. So there goes the "worst herbs".

I have to say that in the 2 years I have ordered from Camden Grey, I have gotten nothing but the very best of service. As a local soap maker, I appreciate having a company like this nearby as it saves me a ton on shipping. I have never received anything but the highest quality merchandise. Camden Grey is my first choice, if they have what I need, I look no further.

I have had my own issues with Camden Grey from a bottle of Rosemary EO getting broken in a shipment and I did not get a refund for it.  I no longer do business with them but I must speak the truth of the matter here.   I believe Camden Grey was slandered in the original post.

I have ordered a LOT of essential oil from Camden Grey in my history not only as a soapmaker but as a distributor in my midwestern state for essential oils. I had up to 500 customers who looked up to me and trusted me for quality.

Folks, you can get excellent quality from Camden Grey.  Factually, I believe their customer service could have stood some improvement. However, the quality of what they sold was, in my experience, excellent.  Customers who purchased from me based on what I wholesale purchased from Camden between the years 2000 and 2005 where very, very pleased.

When product leaves the manufacturer, it goes to the home of the crafter. I am wondering if the bugs that allegedly crawled out of the bag might have come from the crafter's own home. I have NEVER had anything crawl out of anything I've ever purchased from Camden Grey.

On the basis of quality, do not hesitate to do business with them.

LN Indiana

I have ordered from Camden Grey for several years.  In my opinion I have always received quality products and good service.  Their prices are very competitive and cheaper than many companies.