Unfortunately many of the statements posted by the client are incorrect.
- The client did in fact purchase a website from our company.
- During the consultation process a great amount of time went into specifically stating what the website would have in terms of pages and functionality. Furthermore, the design direction was also spelled out.
- The client (reporter above) struggled to provide our firm with content for the website and did not reply to emails nor did he have much dialog with us over the phone when we called requesting items. Content and "replies to emails" were sent by MAIL.
- Upon obtaining the required material we proceeded into the development phase and developed the website exactly as it was requested by the client and outlined in the client's proposal. We tested each and every aspect of it to make sure it was exactly what the client had asked for prior to providing the client with the "development link".
- Upon sending the client the development link we charged the balance, as agreed in his signed contract, and entered into the revisions phase with him.
- During the revisions phase the client became frustrated, desiring "new pages and functionality" that were not at all discussed or described in the signed contract. We were extremely reasonable with trying to help the client out with making sure they were 100% satisfied however the client refused to proceed into the revisions process and in turn filed complaints on multiple boards such as these.
This case is currently under review on a REAL review board (the better business bureau) and is scheduled to be administratively closed based on all of our supporting, fact-based documentation.
We have an (A) with the Better Business Bureau and a superior track record in regards to our work and customer service in all true venues in which complaints are managed.
We are still wanting and willing to work with the client on his "stay thin bracelet" project so that we can help him create his perfect website and sell his bracelets to people wanting motivation on losing weight however this requires him interacting with us which he refuses to do.
A "venting" of information by the client should not serve as any true testimony to the contractual relationship had between both parties. We suggest anyone considering this as legitimate look at the BBB case in which both arguments are heard, reviewed, and then administratively decided upon.
