Global Life Inc. AKA Herbal-smoke-shop.com Haven't received order, No Email responses back Galloway New Jersey

I have just received an email from a gentleman named bob. He sounded like he really read my email and like he was a real person. He didn't however touch base with me on my order he just sent me a link about their return policy. (my email to them before expressed how I would like a refund if they could not ship in the time allotted.)

I sent another email to him in regards to my order, I hope to hear back from them soon. I will keep you updated as to what happens next

Well Again I have written this company to explain that my order had not arrived. No Email, Phone call, Nothing. I have just found that the email I received earlier was an "Automated Response" I received 2 of the exact same emails. They go as follows:

I am very sorry to hear that you were unhappy with your purchase. We do have a very high (over 80%) repeat customer ratio, however it is impossible to please everyone! Out of the 30,000 monthly orders we ship, most people reorder atleast twice.

As far as your return, we have a 10 day exchange policy which you can view on our website www.herbalsmokeshop.com/returns.html

Thank you :)

And the other one goes as follows, with a little difference:

I am very sorry to hear that you were unhappy with your purchase. We do have a very high (over 80%) repeat customer ratio, however it is impossible to please everyone! Out of the 30,000 monthly orders we ship, most people reorder atleast twice.

As far as your return, we have a 10 day exchange policy which you can view on our website www.herbalsmokeshop.com/returns.html

Thank you :)

--
Kind Regards,

Bob

Customer Support Team

www.herbalsmokeshop.com

I will keep you all informed as to the next emails, and or delivery