It's obvious that the original poster is a competitor and set this up. No proof, no order # no invoice sopy, no credit card reciept. Let's go through the flaws of this order, I have never charged $20 for shippng as we have a $10.95 flat rate, so how could I have gone from $20-$40? Not possible. I don't have a storefront for customers to walk into, how this did person walk into my place? Not possible. $213 refund? Not possible, so the reciept of anything.
Thanks for the free advertising! This is where you can get indpendant reviews on any hookah vendor:
http://www.hookahpro.com/forum/forumdisplay.php?f=25
http://www.hookahforum.com/?showforum=37
Look at which vendor has the most reviews and in addition, they are all great, not 1 complaint.
I don't own either of those site so they are accurate reviews.
John