Stub Hub Tickets No Customer Service, Lied about guarantees Internet

Dear Jaclynn,

I'm reaching out to you from Executive Customer Care (ECC) here at StubHub. We monitor blogs and consumer reviews and found your comments. We'd really like to talk with you and would sincerely appreciate your response as we recognize that you may be disappointed in our services. We'd like to understand what we could have done differently as to have better met your needs or expectations. Your time and feedback is certainly valued.

We are fans just like you and we started StubHub to provide a marketplace for all fans to buy and sell tickets. We genuinely want our customers to have a great experience when using our site and services but we recognize we're not perfect. We can't get better without your feedback and help. If you'd like to discuss your StubHub experience, you are welcome to send us an email at jnorberg@stubhub.com. Thank you!

I could not agree more with the reports/comments here about Stub Hub and find it strange that there are not many more reports than presented here.

My experience with Stub Hub...

- I paid a big premium for front and center concert tickets.

- The venue changed the seating arrangement (all floor seats removed to create a standing room/pit area). This change was made before I responded to the add touting the great seats and purchased the tickets
- Multiple Stub Hub customer service reps rudely repeated their mantra about no refunds, that it was the venue's doing and that they would not contact the seller. The seller obviously knew about the change as they were a venue season ticket holder and I found out later they are notified immediatly by the venue of changes to seating - thus this was true fraud.
- I received replacement seats that were far from front row (along with a pit pass, but my wife and I had not desire to stand in a sweaty crowd for 3+ hours). Bottom line, the money I paid for the seats I ended up with was MUCH greater than the value of these seats.
- What made me almost more angry than my own predicament was the fact that even after I reported to Stub Hub that there were many more ads continuing to tout great seats near the stage at very high premiums, they did nothing to contact the sellers and make them revise their ads to reveal what the real seating, or lack there of I should say, would be. Stub Hub did nothing to prevent other buyers from getting ripped off by sellers blatantly advertising premium seats that did not exist.
- I WILL NEVER BUY TICKETS FROM STUB HUB AGAIN!