The CS Center , Herbal Savers
herbalsavers.com
Internet
U.S.A.
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The CS Center ,Herbal Savers Unauthorized account debit Internet
1Author
0Consumer
1Employee/Owner
I ordered a "trial sample" of a product about 7 or 8 months ago online and paid the "shipping" charge. It was minimal, No big deal. Then about 2 months later, I noticed my account was "dinged" by this company. I called them and they told me I had signed up for their auto-delivery program. NOT! I told them to cancel any shipment, refund my money and take my name out of their system. I got my money in a couple of days and thought that was the end of it.
Not so - on July 11 I noticed they had hit my account again. So I called. The first time I was given a hard time and although promised a refund it did not happen. The 2nd time I called, the guy told me that if I notified my bank and filed a claim, then I would never get my money back.
Finally, the 3rd time I was told that they merged with another company and while integrating their computer systems, they "accidentally activated thousands of closed accounts" and were working to fix it. They promised a refund within 2 weeks.
To date, it has been almost 5 weeks since they first hit my account and no refund. No reply to my emails and no answer when I call the phone number. The website offers no mailing address so I cannot write a letter. My only recourse at this time is to report them to every ripoff report or consumer agency I can find - which I am doing.
Barb
Naples, Florida
U.S.A.
Click Here to read other Ripoff Reports on The CS Center
REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Customersr#1 - St George (U.S.A.)
SUBMITTED: Tuesday, September 30, 2008
POSTED: Tuesday, September 30, 2008
I understand where you feel that this is nothing but a scam and you were misled and taking advantage of but I assure you that this is not the case and it has been a cycle of trying to clean up the mess from the merge with the other company and not realizing how many problems we would be encountering merely because we were trying to help a company out and their active customers, we are still in the process of sorting out the pieces and getting product and refunds to all of the customers that were wrongfully charged because of this merger, We have had some issues with a few programming issues that would not allow us to process the refunds with our merchant account, We greatly apologize for any and all inconveniences this has caused for you. If you still to this date do not have your refund or product please contact us and let us know as it is hard for us to know who has been satisfied with a refund and product and who has not unless they call to let us know, we have a large customer data base and it is impossible to know exactly the status of all of our customers. We are more than happy to resolve this matter with you or any other customers who agree with this complaint, I do again apologize for having to deal with rude reps and slow service.
