Http://www.maximacasino.com/maxima Casino (online) Maxima Casino Offer a 300% First deposit bonus this is a scam Ripoff Internet

It all started when I received an email from Maxima Online Casino offering me a 300% first deposit bonus if I signed up an account with them, the offer sounded good so I saved up 100 English pounds opened up the account and deposited the £100 into my new Maxima Casino Account, and as promised I received £300 from the casino giving me a total of £400 to play on there online games.

I immediately went to the live roulette game and started playing, before long I was £300 down and decide that I no longer wished to gamble at the site and walk away with the £100 I had left in my account.

I proceeded to withdraw the money I had left from my account with Maxima, and set up a transfer to place the money back into my current account.

The Transfer went into a pending mode where I had to wait for it to be authorised, I waited a few days then received an email from Maxima basically saying that they where refusing to transfer my money because I had not fulfilled the agreement of my first deposit bonus (copy of email is Appendix 1 at end of report), I was unhappy so I logged onto the casino and spoke to a member of there online help team to discuss the situation and find out what the rules where and why I could not collect my money.

I was informed that I could not collect any money from my Maxima account until I at least gambled £10,000 on there website, at this point I was outraged, I never planned to gamble that kind of money at any point so I was in a situation where I had lost my £100 deposit from the very start and what ever money I might of won I would never of been able to collect. (copy of conversation with member of online help staff Appendix 2)

Then to make matters worse I also discovered in the conversation that not only did I have to gamble £10,000 before I could collect my original deposit back, also certain games where excluded from what I could play to accumulate the £10,000 required that I was been blackmailed into gambling.

One of the listed games excluded from accumulating the money was roulette, at this point I realised I was playing a loose loose situation, because even if I had won with the £300 I gambled I would have still had to gamble £10,000 on another game before I could collect any winnings, for example if I had won £10,000 on roulette via placing £15,000 worth of bets through playing with winning. According to there policy I would have had to gamble the £10,000 again still in another game that they approved of.

This in my opinion is a con, there website allowed me to gamble this money knowing full well I could never win while playing this game, so me I had lost before I started.

After compaining to the online support person, i was givin and email address where I could send an email to explain the situation.

I did so and received the same reply that I could not collect any money. (copy of email Appendix 3)

Im so upset that I was conned out of £100 this way I no longer wish to take part in any services Maxima Casino have to offer however I still have the £100 I deposited in there account which they will not let me collect until I gamble a further £10,000 on selective games they approve which does not include the one game I played while I was on there website which was roulette

__________________________
Appendix 1 – Email denying me the right to withdraw my money

Dear Kristian,

We are unable to process your recent bonus cash-out request for the amount of £100.00 until you comply with our bonus policy. Consequently, the remains of
your first deposit and bonus amount is still in your gaming account balance.

Bonuses are awarded with the understanding that a minimum amout of wagering takes place, or certain types of wagers be made in Baccarat, Blackjack, Roulette, Video poker, Poker three, Casino hold em', Casino War, Sic bo or Craps does not count. For further information regarding our first deposit bonus policy, please visit our web site at: http://www.maximacasino.com/.

If you have any questions, a member of our The Maxima Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:

Email: support@maximacasino.com

USA & Canada only (toll free)
Phone: 1-888-626-0632
Fax: 0

International
Phone: 44-207-871-6960
Fax: +39-02-4438-6490

We appreciate your understanding and cooperation.

Customer Support
The Maxima Casino

http://www.maximacasino.com/

Probably the best casino on the internet
________________________________

Appendix 2 – conversation with online support person

Macey: Welcome back, Mr. Fairholm. How may I assist you?
Kris: i want to know why i cant withdraw my £100 that i deposited

Macey: I'm sorry to inform you, that after reviewing your account, we found out that you didn't fulfill wagering requirements because you were playing Roulette, which is one of the excluded games.
Kris: thats the only game im intrested in, if i dont get my 100 back i will report it to the IAGR
Kris: it i knew that in the fiorst place i would of never joined
Macey: One moment, please.
Macey: I'm really sorry about that, but it clearly states in our terms and conditions, that you have to fulfill the wagering requirements on allowed games before withdrawing.
Kris: I will see what the INGR has to say
Macey: As I said, I'm really sorry, and feel free to notify them if you think that way.
Kris: i deposited £ 100 in an account i opened with you I want to withdraw that money not letting me surly braks some rules of banking, I will report it not only to the international association of gaming regulators but find some banking regulators also
Kris: and bad mouth it casino everywhere
Kris: so your tellin gme if i deposit £100 into your account i cant collect untill I have gambled £10000
Macey: But sir, have you considered playing allowed games? You are going to fulfill the requirements very soon and you can also win more...
Kris: you hink thats legal, your forcing me to gamble agist my will
Kris: if i cant play roulette in not intrested in other games, you forcing me to gamble, thats how i will illustrate this to the INGR
Kris: I have gambleing problem, i want to stop and your forcing me to gamble hows that going to look to the authoroties
Kris: you there?
Macey: Sorry sir, but all the online casinos have wagering requirements. You have received a free bonus and you have to fulfill the requirements.
Kris: other websites do the same but you can still collect the money you deposit
Kris: explain that
Kris: so how much money do i have to gamble before i can collect
Macey: The wagering for the first deposit bonus is 25 times the deposit plus bonus.
Kris: so thats 10,000, your forcing me to gamble 10,000 thats going to look good to the regulators
Macey: lease note that bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps or Sic Bo (all sorts of Craps or Sic Bo), Black Jack (All sorts of Black Jack), Video Poker (all sorts of Video Poker) Poker three, Casino hold em' and Casino War do not fulfill player’s obligations with regards to the minimum wagering Requirements. If you withdraw before having met the minimum wagering requirements, your bonus and winnings will be void.
Kris: and certian games you have rigged#
Macey: if you have a gambling problem, we can check with our manager and he can close the account if you feel that way.
Kris: yea so can i with draw my 100 now
Macey: I'm sorry, but you can't. For all further requests, send an email to support@maximacasino.com. I will also inform our manager about your situation.
Kris: I will forward the email i send to the IAGR to that address also, about how you are forcing me to gamble and a copy of this conversation
Macey: As I said, feel free to do that. I wish I could do more for you at the moment, but unfortunately I can't.
Kris: just tell me for the regulators sake how much you are forcing me to gamble before i can collect? specific to my account
Kris: are you going to tell mr the figures?
Macey: Just to make sure, sir, we are not forcing you, the decision to open an account and deposit was yours.
Kris: but you are forcing me to keep gambling
Kris: and i asked you a simple question how much money do i have to gamble befpore i can collect?
Kris: more money should i say
Kris: where can i find out his information?
Macey: You have to wager 10000 for your first deposit bonus, yes.
Kris: that outragous
Kris: so your forcing me to gamble £10,000 or i cant have my £100 back
Kris: this is going to court
Kris: bye
____________________________

NOTE IN Appendix 2: please notice the quote where the online support person Macey says I Quote:

“Macey: But sir, have you considered playing allowed games? You are going to fulfill the requirements very soon and you can also win more... “

I see this quote as a deliberate attempt to encourage me to gamble against my will, plus later they state that I am £10,000 away from fulfilling the requirements in my opinion this is not close to meeting the requirements as stated.

Appendix 3 – email from Maxima Support in response to the conversation in Appendix 2

Dear Mr. Fairholm!

Hello and thank you for choosing The Maxima Casino.

We would like to inform you that Maxima Casino manager and cashier heve been informed about your case. Unfortunately, as you were told before, you are not entitled to withdraw your £100 left on your account since that is actually a bonus amount left on your account.
Namely, it is clearly stated in our terms and conditions (which you have agreed with when creating your Maxima Casino account) that when receiving a bonus, the player first plays with the money deposited in the casino account, and only then the player plays with the bonus offered by the casino. It is also stated that player may not withdraw his initial deposit before having wagered the minimum wagering requirement. If he does so, his bonus and winnings will be void & he will be able to withdraw only his initial deposit (in cases where no gaming activity in any form has taken place) or his initial balance less the bonus amount used.

For more detailed information on our terms and conditions please see:

http://www.maximacasino.com/promotions.html (click the disclaimer button)
http://www.maximacasino.com/main_general_promorules.htm
http://www.maximacasino.com/terms.html

For information on the software we use please see:

http://www.maximacasino.com/fairgaming.html

We apologize for any inconvenience you might have but please try to understand that we have to be consistent with the rules.

If, after reading this email, you still have questions, a member of our The Maxima Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:

Email: support@maximacasino.com

USA & Canada only (toll free)
Phone: 1-888-626-0632
Fax: 0

International
Phone: 44-207-871-6960
Fax: +39-02-4438-6490

Sincerely,

Customer Support
The Maxima Casino

http://www.maximacasino.com/

Probably the best casino on the internet!

Please note I want justice no one should be conned in this way and Maxima should not be allowed to get away with this Scam

Kristian
Nottinghamshire
United Kingdom