Amazon amazon Amazon refuses refund of CC charges when they can see item was misaddressed by seller Internet

Amazon finally agreed to refund the charge, but not until after a half-dozen email exchanges, including people repeating the same script having obviously not read the order history.

This didn't happen until I filed the RipoffReport.com report, turned off auto-renewal of my Amazon prime, replaced the item with another from a non-Amazon vendor, filed a BBB report, AND called asking for the person given as the contact name by the Seattle BBB,
and initiated a dispute with the CC company.

That someone should have to go through all of this just to get Amazon to do what is so obviously the right thing (i.e., no merchandise, no charge) in the first place justifies this report remaining for all time.

Amazon ignores the fact that, since the place the CC charge, they are contractually responsible to see to it that they or their subcontractor deliver the goods or process a refund as soon as it becomes clear that they will not.

Perhaps it will help someone else get a higher dollar value around people at Amazon who hide behind "policies" and "procedures" while missing the point that they're holding onto money to which they are not entitled.