Three months ago (first week of August), I pre-ordered one unit of notebook MSI GT729BD (invoice #2188) to one of MSI reseller (Frostycomputers, Diamond Bar, CA US), and I made my payment with international wire-transfer to its owner's (Ben Hsu) bank account as instructed (Wells Fargo). As it turned out several weeks after my payment posted in his account, I received words that GT729 SKU launch was delayed and eventually canceled, but he claimed that MSI top managements promised him to arrange GT729 special production to be carried out. Therefore, I held my intention to request for full refund to him.
Finally, on last of September, I got impatient with the delay and stalling, I sent him emails & offline messages requesting for returning my money with futile results. He ignored at my pleas, instead, he offered me products which I never wanted. And again, he still insisted that GT729 should arrive in last week of September (kept on being delayed, last time he said last week of November) and bragged his special connection with MSI.
Starting one month ago, he barely answered to my emails nor offline messages through GTalk. Few days ago, I spotted him went online in GTalk, but then he went offline immediately. That gives me an idea that I've been a victim of fraud conducted by Frostycomputers. An email from MSI USA also confirmed that Frostycomputers never placed any backorder for GT729.
Almost one week ago, I sent him another email requesting refund. He did respond, but his reply was shocking, which he stated that there is no refunds for me. I sent him another email asking about what he meant by no refunds, but with no result. Obviously, Frosty Computers made me lost my money, since he never delivered the promised item, lied to me, and refused to respond to refund I have requested over and over.
Another victim of his scam can also be found on his eBay site, apparently he met the same fate as I did.