• Report: #176679

Complaint Review: Herbal Smoke Shop / Global Life Enhancements

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  • Submitted: Friday, February 17, 2006
  • Last Posting: Tuesday, March 07, 2006
  • Reported By:- Europe
Herbal Smoke Shop / Global Life Enhancements
325 East Jimmie Leeds Road, Suite #7 Galloway New Jersey U.S.A.

Herbal Smoke Shop / Global Life Enhancements goods not arrived! no response from company to emails Galloway New Jersey


4Author 0Consumer 1Employee/Owner

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I ordered some goods from this company on 1st November 2005. I spent $90 online on my debit card. i live in the uk, so understand it can take a while for things to arrive, but i to date have still not received my items. i have repeatedly emailed loss forms to this company, and emailed them, but i have not even had the courtesy of a response. if anyone from this company is on this site can you please contact me so that i can sort this out.

i am still in need of these goods, and my account has been debited for these goods. if i am contacted, this is resolved and i receive my goods, i will carry on shopping with you, however, if i am ignored i will have to take things further.

awaiting a response, an unhappy customer.

Wayne
-
United Kingdom

This report was posted on Ripoff Report on 2/17/2006 6:56:58 AM and is a permanent record located here: http://www.ripoffreport.com/on-line-stores/herbal-smoke-shop-gl/herbal-smoke-shop-global-lif-bap35.htm.

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REBUTTALS & REPLIES:
4Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Customer, please contact us if you have a problem

AUTHOR: Derek - Somers Point (U.S.A.)

Customer, If you have any problems, please contact us so we can assist you. My direct email is derek@herbalsmokeshops.com, and I am happy to help you :) If your package was held up in customs, etc, let us know. kind regards, derek, customer service
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#2 Update By Author

BEEN CONTACTED BY CUST. SERV. MANAGER AFTER FILING MY RIPOFFREPORT

AUTHOR: W - - (United Kingdom)

AFTER FILING MY RIPOFFREPORT I WAS CONTACTED BY DEREK THE CUSTOMER SERVICES MANAGER WITHIN 2 HOURS, AND HE IS ARRANGING A 2ND PARCEL TO BE SHIPPED TO ME, ALONG WITH A FREE BONUS FOR THE PROBLEMS.

I WILL KEEP ALL UPDATED ONCE I RECEIVE THE PARCEL, WHICH WILL PROBABLY BE A COUPLE OF WEEKS AS IM IN THE UK.
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#3 Update By Author

2ND PACKAGE NOT ARRIVED TO DATE

AUTHOR: W - - (United Kingdom)

TO DATE I HAVE STILL NOT RECEIVED MY 2ND PACKAGE. HAVE JUST EMAILED DEREK, AWAITING A RESPONSE.

WILL KEEP YOU ALL INFORMED
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#4 Update By Author

contacted by derek - cs manager

AUTHOR: W - - (United Kingdom)

derek has contacted me to say that if my parcel has not arrived in a week he will refund my fee in full.

will keep you all updated
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