Montgomery Ward
P.O. Box 2789
Cedar Rapids Iowa 52406
U.S.A.
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Montgomery Ward Slimy, deceptive, business practices, left hand doesn't know what the right hand is doing Cedar Rapids Iowa
2Author
1Consumer
0Employee/Owner
Hello,
We are Chandra and Anthony and we are having major problems with Montgomery Ward catalog not wanting to cancel our order claiming that they have to "request" a cancellation from a warehouse that they claim to have little to no contact with. I (Chandra) have spoken to about 10 customer service reps and 3 supervisors at this Mickey Mouse excuse for a company and have gotten the same canned apologies, excuses and responses from each.
Also, they tell us that if the warehouse has shipped, we can send our items back and be refunded purchsase price but not shipping, which to us seems very dishonest and unethical.
With her permission, we used my 77 year old grandmother's credit card to purchase:
DRGQAW
QUEEN BED SET, DRAGO
1
69.99
69.99
DRGPAW
84X84" PANELS, DRAGO
1
39.99
39.99
DRGXAW
16" SQ PILLOW, DRAGO
1
16.99
16.99
DRGVAW
84X16" VALANCE, DRAG
1
19.99
19.99
DRGXAW
16" SQ PILLOW, DRAGO
1
16.99
16.99
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Sub Total : $
163.95
Shipping and Handling : $
29.99
Tax : $
0.00
=====================================================================
Total : $
193.94
Adding to this outrage, I (Chandra) am on kidney dialysis 2 days a week, 4 hours a day and collect SSI as does Anthony, who has schizophrenia. We, including my grandmother are all on fixed incomes and cannot afford to pay for charges we have already attempted to cancel several times.
My grandmother will be putting a hold on the order if and when they bill us, but it's the principle of the thing: If you can't do business correctly and ethically, don't do business.
Avoid this website like the plague.
This is inhuman and these shysters have admitted to working out of their homes. They have no knowledge of what they are doing and need to be stopped before they attempt to rob others, like they are trying to do to us.
Chandra and Anthony
Lorain, Ohio
U.S.A.
Click Here to read other Ripoff Reports on Montgomery Ward
REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Laur1984 - Woodbury (U.S.A.)
SUBMITTED: Wednesday, June 11, 2008
POSTED: Wednesday, June 11, 2008
I have worked in the catalog department of another retail chain for a number of years. Many to most orders are processed immediately after being placed, and are therefore unable to be canceled. Our customers then need to send the order back once it is received for a full refund (less S&H).
Your experience is not a ripoff, but just a common (but not always fair) business practice for online/catalog orders. My guess is that you'll just have to send the order back when received. It's a risk you take when shopping online.
#2 Update By Author
AUTHOR: Chandra - Lorain (U.S.A.)
SUBMITTED: Wednesday, June 11, 2008
POSTED: Wednesday, June 11, 2008
I still will never order from Wards.com, but least we didn't get taken. Luckily, we're not out anything, but we learned.....never order from this company, which also runs homevisions.com. Caveat emptor.
