National Motor Museum Mint www.motoemint.com seems like a rip-off

It is sometimes difficult to offer much help when people don't have a minimal command of the technology they are trying to use. As anyone can see by this letter - this woman unfortunately attempted to exit the shopping cart in the middle of it performing a routine and found that she was unable to do what she wanted to do. Had she allowed the cart to finish what it was doing she would have noticed that there is a BACK BUTTON on EVERY SHOPPING CART PAGE - EXCEPT the final page and she would have been presented with a screen that showed her the final order with the FREE CAR for over $50 purchase that would have been automatically adjusted. She would have also then been shown the information she needed to log in to her account and if necessary how she could cancel or change her order at any time. Because she did not let the software finish this action - she could not be given this information. In addition, for some reason (possible because of screen size or a slow connection) sometimes people do not always scroll down below the fold - if she had she would have noticed our TOLL FREE CUSTOMER SERVICE PHONE NUMBER that is answered from 9am - 9pm EST Monday thru Friday and 9am - 5pm Sat and Sunday. Because we understand that some people have a lesser understanding then others with regard to software applications, I personally email every person that exits the shopping cart prematurely for this very reason. I tell them that I noticed that they did not complete their order and that if they were having technical difficulty to please email me or give me a call so that I can help them. This woman even acknowledges that to her surprise she did receive an email from us the very next day. Why she was unable to reply to me I can not tell you. But I can tell you that EVERY EMAIL to my personal account and technical support is answered the same day if received by 6 pm EST or the very next day. Sat and Sun emails are all answered on Monday by noon. If there is still something that I can help this person with I would be more than happy to do so - We ship an average of 20,000 orders per week and would like to continue doing so for anyone who wants to collect our great little diecast collectibles. I think it is most unfortunate that she would seek to find information here rather than to have called us toll-free.

As the company reported it is a shame that the consumer had trouble placing their order. I have ordered several times from national motor mint and even though I also have had trouble with their web site, I have always been treated very gratiously and efficiently by their telephone staff. National motor mint is a fine business that markets fine products and should not be grouped with the slime businesses that populate the web.