Palfrey
  • Report: #672854

Complaint Review: OneStopPlus.com

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  • Submitted: Friday, December 17, 2010
  • Posted: Friday, December 17, 2010
  • Reported By: Michael St Pierre — swansea Massachusetts United States of America
OneStopPlus.com
new york New York United States of America

OneStopPlus.com Chadwicks.com CANCELS HUNDREDS of orders placed on there website... CHNEG5 Mishap new york, New York


1Author 0Consumer 0Employee/Owner

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onestopplus.com has canceled HUNDREDS of orders placed on there website using a 5 off coupon code. "CHNEG5".

The code entitled shoppers $5 off any order.

December, 15th- Hundreds of customer reports started surfacing, claiming onestopplus has never shipped there purchases.

After contacting onestopplus.com customer support i received the following explanation:

The Chadwicks' promotion code that was emailed to Chadwicks' customers stated that the coupon was to be used on Chadwicks.com orders and Chadwicks' merchandise only. Any orders that do not contain Chadwicks' items will not be shipped. Unfortunately, your orders did not contain Chadwicks items and the orders will not be shipped.

Please accept our apologies if you have been inconvenienced.

It seems onestopplus was either "not aware" the coupon code they created could be used on both sites successfully OR they are simply trying to "cut there losses" given some items used in conjunction with the CHNEG5 coupon code and free shipping clearly resulted in a loss for the company.

Either way you dissect it, hundreds of shoppers across the U.S. are furious.

After reading many posts on the subject it appears many, if not ALL customers with canceled orders never received a notice stating there orders were canceled and many are still awaiting a refund.

I expect to see this topic really heat up.

 

 

This report was posted on Ripoff Report on 12/17/2010 8:15:34 PM and is a permanent record located here: http://www.ripoffreport.com/on-line-stores/onestopplus-com/onestopplus-com-chadwicks-com-3585b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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