Case and Point, below is the correspondence between Kreshia Thompson and I:
May 14, 2009
Hi,
First, I never received confirmation of my order and then over a month later money was taken out of my account as if the order existed. I emailed you asking for said confirmation, no reply.
Second, I received items on May 11th, with no packing slip. I researched my history to pull up what I wanted from this company and not to my surprise I found product missing from the order. The generic wrapping of the items allowed for damages to be done to the items during transit.
Lastly, I request a return shipping label from you so that the unfulfilled order is returned, I am demanding a full refund of monies. The product I received is not quality by any means and is extremely unsafe, I cannot believe this company would sell defective and unsafe products to the public under the guise of "police supply." That is fraud, pure and simple. Now that I know how this company operates I will be informing everyone I can about this sham.
Kreshia Thompson's reply
If you would like a refund of funds you will need to return the product in original packaging.
A 15% restocking fee will be applied to the return.
A deal with thousands of customers a month. There is and will always be a few bad apples. I know I ship product.
I do not rip people off.
Thank you,
K.Thompson
Go Green!
Internet Sales
My counter:
Your attitude is completely negative, did you receive unsatisfactory customer service too?
I do not care how many customers you deal with a month, I am sure they do not like to deal with you as you have shown you are not focused on customer service or in any way capable of making a decision to make sure you right a wrong. Bad business Kreshia.
Please give me a contact number for your manager, I am also reporting you to the Better Business Bureau and will be posting this email you sent me on the internet where ever I can to let people know not only is this company a rip off but this email you sent proves you do not care about the customer, it also reveals you are overwhelmed with the amount of customers you have a month and it is clear you cannot handle it making it all the more possible to ship bad product, missing product and provide horrible customer service.
*End*
No reply so far. This business should be shut down.
Thank you for listening and hopefully no one else will get bit from these vipers!
Su
San Marcos, California
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
