Report: #466423

Complaint Review: Quality Management Systems - Macpadd.com

Submitted: Tuesday, June 30, 2009
Last Posting: Saturday, November 21, 2009
Reported By: — Somerville Massachusetts

Quality Management Systems - Macpadd.com

Ontario Internet Canada

Phone:
Web:
Category: On-Line Stores

Quality ManQuality Management Systems - Macpadd.com DOES NOT SHIP PRODUCT, RESPOND TO EMAILS! Ontario Canada Internet

*REBUTTAL Owner of company: Product Was Shipped

1Author 0Consumer 0Employee/Owner

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Avoid buying the mouse pad through the macpadd.com website. They're a scam; they'll charge for a product and shipping and then won't ship anything or respond to your emails.

I'd say to buy the product through Other World Computing which is based in the US and is a legit business but I'm torn as to whether I want to give these crooks any money.

Nickb
Somerville, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 6/30/2009 12:44:20 PM and is a permanent record located here: http://www.ripoffreport.com/on-line-stores/quality-management-s/quality-manquality-management-bg62d.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 0Employee/Owner

Updates & Rebuttals

#1 Owner of Company

Product Was Shipped

AUTHOR: David - Simcoe (USA)

SUBMITTED: Saturday, November 21, 2009

We did not know this site existed or that there were indeed problems. This is actually a very good concept and we endorse their efforts so long as the complaints filed are legitimate. Paypal itself provides customer protection regarding payments, and we also endorse that concept. We as online customer ourselves would not liked to be "ripped off" either.

As a matter of fact, MacPadd changed its ISP and host during the months of May, June and July which presented a litany of issues which we have been trying to rectify including losing orders, email problems, our site to crashing and many more issues within our order system. We apologize to anyone affected by this internal turmoil and pledge our efforts to make things right.

During our first year of our "online business" found that there are many customers that do not provide all of the information necessary in the order system for our product to ship. We make attempts to immediately address these issues however, there are limitations. In this issue found contacted the customer, obtained the correct mailing address and mailed the product.

Some orders have also been found to be directed to our spam folders. It seems that our spam criteria in the past has been set too high. We have since corrected this problem as well.

In this instance we are waiting for the customer to confirm receipt of the product and remove their complaint from this site.

MacPadd