Tiger Direct
7440 N. Kendall Dr
Miami Florida
United States of America
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Tiger Direct Stole our credit card info AND USED IT!!!!! Miami, Florida
*UPDATE Employee: Tiger Direct Customer Service
1Author
1Consumer
1Employee/Owner
Bought 2 computers from Tiger Direct in Dec of 2010 by phone. Installed the one at our business with no trouble. Installed one at home and had a virus (right at first start up). I took it to the local computer store and he told me it was imbedded in the computer before it was sent out. Tried time and time again to load the factory restore disk that cam with it and at restart, the virus would reload. He said he had never seen anything like this. Cost me several hundred dollars to repair because Tiger Direct said we couln't prove it was there prior. Anyway, we got our Jan credit cd statement and there were 2 charges we didn't recognize. Called and found out they were 2 utility bill payments from the Miami area....charges were made 2-3 days AFTER we gave the rep our info to buy computers. Credit cd co took off, but they said they were unable to track who did it. They could have traced it to the rep by looking up our sale to see who took order. DONT BUY FROM THEM!!!!!!!!
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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Ashley - springfield (U.S.A.)
SUBMITTED: Thursday, January 12, 2012
POSTED: Thursday, January 12, 2012
Did you file a police report over this credit card fraud? You would think it would be a simple matter for the police to find out who owned the properties the payments were made on. Also, how do you know it was a tiger direct employee that stole your credit card information? Do you know if they even have a call center in miami? The parts of your report about a virus on your computer are unimportant to your claim that they stole your credit card information.
Have you checked your credit report? you may be a vicitm of identity theft also. Overall, unless you can prove that an employee of tiger direct stole your credit card information it would be highly irresponsible to be leveling such a charge at a company. Especially a year after it occured.
#2 Employee
AUTHOR: CustomerTigerDirect - New York (USA)
SUBMITTED: Friday, January 13, 2012
POSTED: Friday, January 13, 2012
Dear Customer,
We believe in keeping our customer's information secured as our primary priority. We sincerely regret for the inconvenience you have had in past year. Request you to send us your Order# at comments@syx.com so that we can investigate to check if this issue has happened from our end.
Regards,
TD Customer service
