Walmart.com Wal-Mart Walmart.com Instore Pickup is a Joke!!! Brisbane, California

Why didn't you just go to a local store, Walmart or whatever, buy what you want and walk out with it?  I mean, you had to go out to the store anyway.

I don't understand the 'on-line' fetish.  I've only ever bought online when I couldn't find something locally. Might cost a little more but there is much less stress, either they have it or they don't, you can take it home with you if they have it, you're supporting local people etc.

That's what we did before the internet and it seemed to work better.

The OP sounds a bit high strung, all this "trashing the store and kids running around", who cares?  Don't sweat the small stuff, go in and buy your items and leave.  You are not living there.
 

First, how I choose to shop has no relevance to how you choose to shop. If you want to spend hours going through the aisles of a bricks and mortar store, that is your option.

Typically, I shop for major items online as they tend to be cheaper. The item I purchased this time was something I happened to forget for our new place and needed it. I wanted to be able to walk in, grab it from customer service and leave to get home to my family after work.

As I am sure you know, Wal-Mart lines typically aren't short and most of the stores are trashed. There are a few exceptions to this rule; however, they are rare.

The point of my post is; if you give someone the option to do something...then figure out how to do it! Best Buy and several other major merchants have perfected in-store pick up. You simply walk in to customer service, grab your item and go. It's fast and easy. If I had wanted to wait several days for my item, I would have purchased it from Amazon for cheaper.

The second part of my complaint is the fact that I couldn't just grab the item and have them scan it showing I had picked it up. Instead, I had to buy the item again and wait for them to refund my online purchase.

I understand that you come from a, "go and buy it from the store" generation; however, times change. Just because I choose to do in-store pick up after purchasing something online doesn't make me lazy. It just means that I want to get home and spend more time with my wife and son while spending less time at a place like Wal-Mart......

is SCARY!