Wu-yi Source Living Lean wu-yi tea living lean Ontario California

I was also charged $19.95 by Living Lean. I called my bank, and they gave me the phone number of the company. I called them and told them I didn't want their product and I wanted my money back. She told me it was non-refundable. I then told her that I would go thru my bank and have the charge removed from my account. Then she said that as a one time curtesy, she would remove the charge from my account. If she hadn't complied, I would have gone thru my bank and they would have done an investigation into whether the charge was legitimate or not. Hope this helps you.

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,