• Report: #563074

Complaint Review: Conceptlens

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  • Submitted: Monday, February 01, 2010
  • Last Posting: Thursday, February 04, 2010
  • Reported By: anonymous — glendale California United States of America
Conceptlens
Liverpool Internet United Kingdom

Conceptlens Conceptlens , no delivery of goods and bad customer service! Liverpool, United Kingdom Internet

*UPDATE Employee: Detail explanation sent regarding order & refund issued


1Author 0Consumer 1Employee/Owner

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Conceptlens has not replied to my emails about my order from almost 2 weeks ago. Their website states they reply to customer inquiries within 12 hours. It's been about a week since my first email. My order has been "processing" for almost 2 weeks now. I wasn't expecting my goods to arrive within a couple days but would at least like a reply to my emails. Their website states delivery within 5 days!!! BAD CUSTOMER SERVICE!

This report was posted on Ripoff Report on 2/1/2010 11:50:43 AM and is a permanent record located here: http://www.ripoffreport.com/opticians/conceptlens/conceptlens-conceptlens-no-df6ae.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Detail explanation sent regarding order & refund issued

AUTHOR: Conceptlens inc. - Merseyside (United Kingdom)

SUBMITTED: Thursday, February 04, 2010

We have sent you an email regarding your order, explaining the matter and also given you the option for a full refund. Your request for a refund has been issued and we hope this has solved the issue for you.

Regards,
Margaret
ConceptLens Service Manager

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