Glogal Eyeglasses No Warranty Mableton, Georgia

Placed order for glasses on 05/30/2009.  Received glasses 10 days or so later. On 05/26/2010, one of the arms on the glasses broke off.  The metal arm sheared in two just behind the hinge.  I quickly placed another order for a pair of glasses since I can not function without my glasses.  I filed a warranty claim with Global Eyeglasses since I have had the broken glasses less than 1 year.  Global Eyeglasses claims to warrant their products for 1 year.  I received a response from Global Eyeglasses stating that a claim had been opened and that I would receive a call soon from a representative.   That call never came.  Twice, I have gone to the on-line claim opened for me and  requested someone contact me, but more than 2 months later, no one has called or e-mailed me.   I would really like to get replacement frames so that I can have a backup pair of glasses, but Global Eyeglasses completely ignores me.   I have concluded Global Eyeglasses does not value their customers and does not warrant their products.