Wal-Mart Vision Center Dr Deborah Fields, OD Dr Deborah Fields, OD Awful Customer Service Brick, New Jersey

I went into Wal-Mart today, March 31 2011 and saw that the vision center was empty. I walked over to make an appointment for an eye exam. I was asked by the women sitting behind the counter if I had insurance, I replied yes and pulled out my card. I went to hand it to her and without looking at it she asked who was it with, I replied the name on the card, FEPBlue coverage.
 
She then told me I have to call the company to get the administrator of my plan and the member ID number. I told her the admin company’s name and that the number was on the card. I couldn’t read the number, it was small print and there was a reason I was standing in an eye doctor’s office trying to get an appointment.
 
She told me the numbers are not usually on the cards and I had to call my provider. I tried explaining that I was in this very office 2-3 weeks ago purchasing glasses for my child when she interrupted me and said the optical department was on a different computer system and the information couldn’t be looked up.
 
I had my doubts about this but asked her if this was normal procedure and she said “Yes we don’t have time to make a dozen phone calls for people” I remind readers why I was standing there in the first place – the store was empty. Literally no customers. By this time I am feeling a little frustrated and I tried explaining again that I had the information they needed and all she had to do was look at the card. She interrupted me again and said in very rude manner “Sir you have to call your insurance company we will not do this for you” in mid sentence I walked away from her.
 
I returned home and called my insurance carrier from the number listed on the card. I had my glasses on and could easily read the number that said “Member ID” on the card. I spoke with a customer service rep and explained what I needed. She said all that information is on your card and asked if I gave the vision center my card. I related my story and she was very surprised. So surprised in fact she called the vision center while I was on the phone listening in. The witchy vision center clerk hung up on her.
 
So needless to say, the vision center at the Wal-Mart in Brick, NJ run by Dr Deborah Fields, OD will never get another dime from me. If anyone from the Wal-Mart corporation sees this or maybe even the good Dr Deborah Fields, OD herself – I hope some action will be taken. The clerk was a short, chunky, short dyed brown haired middle aged lady with glasses.