• Report: #494600

Complaint Review: Mosquito Control

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  • Submitted: Monday, September 14, 2009
  • Posted: Monday, September 14, 2009
  • Reported By: Mike — London Ontario Canada
Mosquito Control
www.mosquitocontrol.ca Mississauga Ontario L5V 1B8 Canada

Mosquito Control ARIS Replacement canopy received after many phone calls & emails, but wrong size Mississauga, Ontario Canada


1Author 0Consumer 0Employee/Owner

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WARNING - if you use Paypal, you MUST make a claim WITHIN 45 days, if there is a problem.

Ordered  replacement canopy April 27, 2009.   Received email on May 1, 2009 stating that there would be a 3-4 week delay in shipment. 

Five weeks passed with no shipment, sent email requesting delivery date . . . no response.

Called approximately 10 times over the next several  weeks and got voicemail "all customer support lines busy" (left name & number - no return call). No response to multiple emails. 

Finally got thru by phone and was told additional 2 -3 weeks required for them to receive size I ordered.

Called again approximately July 6 and was told that item would ship within days.

Called again July 13 and assured item would ship next day.

Received on July 17. . . . . . wrong size - does NOT fit.

Called July 17, told replacement would be 3-4 weeks.

Many phone calls & emails - same scenario . .  voicemail "busy" message with no response and no response to emails.

No replacement.

Customer service phone no longer in service.

 

This report was posted on Ripoff Report on 9/14/2009 11:00:07 AM and is a permanent record located here: http://www.ripoffreport.com/outdoor-furniture-equipment/mosquito-control/mosquito-control-aris-replacem-c4523.htm.

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