• Report: #130991

Complaint Review: YAHOO Personals Online

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  • Submitted: Friday, February 11, 2005
  • Last Posting: Wednesday, September 07, 2005
  • Reported By: —
YAHOO Personals Online
Yahoo Nationwide U.S.A.

YAHOO Personals RIPOFF WILL NOT REFUND MY MONEY Online


1Author 5Consumer 0Employee/Owner

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YAHOO personals online - DON'T DO IT. I was stupid enough to give my credit card information to just get into the see for a browse. I had an emergency and needed to withdraw my temporary subscription, which they clearly state that you can by following THEIR directions EXACTLY before the end of 7 days. I did it the very next morning!!! They continue to ignore the fact that I have already done it and tell me to do that same thing over and over again. I have even forwarded e-mails showing my confirmation from them of my cancellation!! They HAVE NOT refunded my money into my account. They tell me it is too late now. EVEN THOUGH. I have proof of doing it the next day and them telling me they are sorry I am leaving. It is $19.95 that means a lot to a person like me. I suppose I will have to keep spreading the word and keep on letting people know NOT to trust them.

Suz
Mesa, Arizona
U.S.A.

This report was posted on Ripoff Report on 2/11/2005 8:34:31 AM and is a permanent record located here: http://www.ripoffreport.com/personal-services/yahoo-personals-onli/yahoo-personals-ripoff-will-no-7wdwy.htm.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Call your bank

AUTHOR: Brian - Owings Mills (U.S.A.)

SUBMITTED: Friday, February 11, 2005

As long as the charge has taken place relatively recently (last 60 days), you should be able to call your credit card company and dispute the charge. They often put the money back on your account while you're on the phone. You'll have to fill out some paperwork affirming your dispute. You will get your money back pending an investigation of the fraudulent charge (or lack of credit). Seldom does the merchant win a case as long as the customer provides some decent backup documentation...your confirmation letters should be sufficient. Even if the charge is more than 60 days old, try contacting the card company anyway. They may still be able to dispute the charge. Good luck.

Brian
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#2 Consumer Suggestion

I had the same problem but... I kept insisting and calling them

AUTHOR: Javier - Encino (U.S.A.)

SUBMITTED: Tuesday, July 12, 2005

I kept insisting and calling them because I sent the letter like they want with all the data in it for a refund and plenty of time before the 7 days.

They were still playing it like "We didn't receive anything". But I call like the third time and sent an email, and a month later I received my money back.

If you are not patient and insist on it, you're not gonna get it.

If you're still not getting it, call your bank and dispute it, it works too.
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#3 Consumer Suggestion

7 Days

AUTHOR: Link - Studio City (U.S.A.)

SUBMITTED: Wednesday, September 07, 2005

I think you wiil find the 7-days does not mean you get the $19.95 back it means you need to cancel within 7-days to avoid being billed for the next cycle.

I do not believe there is any free access other wise everyone would simply pay get info then cancel the next day.

It is $19.95 a month you pay $19.95 to gain access for one month to cancel recurring billing you must cancel withing 7-days to avoid next months charge.

Once you cancel your $19.95 is still giving you full access for the month you will not get billed again..
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#4 Consumer Suggestion

I also want to Add

AUTHOR: Link - Studio City (U.S.A.)

SUBMITTED: Wednesday, September 07, 2005

that if you cancel online correctly you get a receipt stating service has been cancelled... I have done it twice in the past and it cancels just fine, but off course I still have to pay and get use of the first month I ordered.
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#5 Consumer Suggestion

You're wrong Link

AUTHOR: Jenifer - Portland (U.S.A.)

SUBMITTED: Wednesday, September 07, 2005

It is a free 7 day trial. If you cancel before the 7 days, you will not be billed the $19.95 is what the sign-up states---you will only be charged the $19.95 if you do not cancel before the 7 days is up...I know because I have done it...I signed up for the trial-and cancelled 3 days later...my card was never billed...
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