I am Martha Craft, and I am the Vice President of Public Relations and Corporate Communications for Rollins, Inc. - the parent company of Orkin. I was very sorry to hear of your unsatisfactory experience with Orkin! Obviously, we could not have remained in business for more than 100 years if everyone had the experience you did.
I have notified our Division President of your posting, and he wants to get to the bottom of all of your issues right away. He would like to contact you; however, we need your name, address and phone so we can get to work. Would you please call me at 404-888-2217 and give me that information so we can work on your problem and address your refund?
I know we won't get you back as a customer, but your insights on just what went wrong will help us fix the problem. I thank you for bringing this issue forward. We don't know there's a problem unless someone like you speaks up - only then can we work to resolve it. I hope you'll contact me at the above number.
Martha