8/30/04 We Purchased an AKITA puppy(Dakota)from Shake a Paw Puppies.(846.00 Cash)
9/01/04 Dakotas 1st Visit to the Vet (Dover Veterinary Hospital)where she was found "unfit for sale" ,due to the pneumonia,and she needed to stay in the hospital.
Note:(Dakota was the 5th puppy there that week, bought from Shake A Paw)
9/02/04 Dakota was released from the hospital with two oral antibiotics to take at home. (321.00 Cash)
NOTE: Dover Veterinary Hospital would be closed untill 9/07/04.
9/03/04 (afternoon) I called Shake a Paw,I spoke to Jess. After telling Jess about Dakota,she instructed me to bring in the receipts,then "the Owner" would submit to insurance co. and have a check ready in 10 days.
9/03/04 (evening) Dakotas condition worsened and we brought her to Garden State Veterinary Specialist, where again she was hospitalized.(Deposit 1,500.00 Check)We visited Dakota every evening, she was not improving.
9/07/04 (morning)I went to Shake A Paw and waited untill they opened. I 1st spoke to one woman who instructed me to wait for "Moniquue" as she was the one who "handled" this stuff.
When she Monique arrived I gave her the receipts/papers she made copies of them,she too stated that we would be notified to pick up a check in 10 days,and if the Owner had any questions she would contact us.
Monique and I spoke for awhile,I told her of Dakotas
worsening condition.She stated that I should have brought her to them for treatment, I told her that threw my phone calls noone had informed or offered to care for her illness there.
I proceeded to make statements and ask questions,such as:
Dakota is receiving nebulization/antibiotics, she is also on I.V antibiotics. Monique replied to each comment with "we do that here."
She also told me of the current puppies one in particuler that was going back to the purchaser on that very day after 10 days of treatment(for the pneumonia).
I asked of their medical criteria,and the subject was avoided.I was then very uncomfortable and said I would speak to my husband about them caring for Dakota, and get back to her.
9/07/04 (evening)Dr.Kerrick (Dover Vet Hospital)called, and after speaking with him,my husband and I decided to transfer Dakota to his care.We did transfer her that night.
9/10/04 Dakota was released again.(420.00 Check)
9/10/04 I mailed a copy of this bill to Shake A Paw.
9/13/04 I called Shake A Paw and spoke to Cindy Rubino(the one who sold us Dakota) I went over all that Dakota had been threw,and she said they were having troubles with the lawyers and the ins. co.,and thats why they were offering store credit.She then said she would contact the Owner and call me back in 1 to 2 hours. She did not call.
9/13/04 (evening) Dakota, went to see Dr.Kerrick(Dover Vet Hospital),again she had to be hospitalized.
9/14/04 I again called Shake A Paw,asking for Cindy, she was unable to come to the phone.Later in the day Jess called me and apologized for Cindy not calling back.She said Cindy had a family emergency and would call me some time tommorrow.
9/15/04 Dakota was released. Two oral antibiotics,prescription wet dog food.Instructions: keep her as still as possible, only outside as needed.Dr.Kerrick would not charge us, he said he felt we had all been threw enough already.
(Approx.Treatment Value 500.00)
9/21/04 Dakotas oral medication. Dover Vet Hospital (14.00 Cash) I have not mailed a copy of this receipt to Shake A Paw)
9/28/04 I called Shake A Paw asking for Cindy, I was told by Jess that Cindy was unable to come to the phone and would call me when she could.
9/28/04(evening) Cindy called me back and she said she had spoken to the Owner and a check would be there for us to pick up on 10/28. I replied 10/28!?She said yes we are trying to spread them out.
I asked if she could tell me how much the check was for, she replied $321.00, again I replied 321.00? Is that the 1st payment? She said that was the total, I asked what about the 1500.00 and the 420.00? She said that was the only bill they had.
I told her I had dropped off ALL the receipts and paperwork on 9/07/04 to Monique. She said she had an estimate for Garden State Hospital not a bill. Itold her to check page 2 where it showed a 1500.00 payment,she replied yes but it is not an "itemized" bill, we need an itemized bill.
I said this has been going on for four weeks, not only did not one person call to see how (Dakota) our puppy was, but if you needed more information, someone could have told me any one of the times I called or common courtsey they could have called me.
I asked if this was something a lawyer needed to handle and she replied "o.k" This ended our conversation.
10/08/04 We have not yet received our registration from AKC, which they are supposed to be providing.
I just want to add that every time I was admitting or discharging Dakota from the Dover Veterinary Hospital, their was a puppy (purchased from Shake A Paw)and their companion either being admitted or released.
Pneumonia, which is contagious from puppy to puppy, is a secondary infection which begins as kennell cough. Meaning they knew these puppies were sick prior to their sale.
Wayne & Christine
Bayville, New Jersey
U.S.A.